Overview & Objectives

Objectives

This Safety Management Plan (referred to hereafter as SMP) has been developed to outline Drivision Australia's approach to managing work health and safety (WHS) for all point-to-point ground transport services provided to customers through our network of affiliated operators and subcontractor drivers.

Business Details:
Company: Drivision Pty Ltd
ACN: 661 923 431
Website: www.drivision.com.au
Phone: 1300 374 847 (24/7 Support)
Email: admin@drivision.com.au

Management Commitment

Drivision Australia management commits that we will:

Make this plan available to all staff, affiliated operators and subcontractor drivers and ensure they have the opportunity to read, understand, clarify and ask questions
Ensure adequate training, communication and operator/driver active agreement
Keep a copy of the SMP readily available on our website www.drivision.com.au at all times
Review the plan on an annual basis or as otherwise required and make any revisions known to staff, affiliated operators and subcontractor drivers
Maintain 24/7 customer support through our dedicated phone line: 1300 374 847

Roles & Responsibilities

Principal Safety Officer Details

Name: Anthony Schulz

Title: Managing Director

Work phone: 1300 374 847

Email: admin@drivision.com.au

Principal Safety Officer Signature: Original Signed Dated 12 July 2025

Position	Safety Responsibilities
Managing Director (Principal Safety Officer)	• Consult with relevant parties on safety needs • Create framework for Safety Management System (SMS) • Document the SMS in the Safety Management Plan (SMP) • Ensure implementation, training & compliance • Review SMP annually or as required • Oversee 24/7 customer support operations
Chief Operating Officer	• Relay operational risks to Safety Officer • Collaborate on creation of Safety Management System • Review final SMP • Ensure compliance at operations level for every booking • Report incidents/accidents immediately to Safety Officer • Collaborate on annual review • Monitor driver performance and customer satisfaction
Affiliated Fleet Operators	• Understand and accept Drivision Australia safety responsibilities • Ensure compliance at operations level for every booking • Report incidents/accidents to Drivision Australia immediately • Relay operational risks to the Safety Officer • Maintain vehicles to manufacturer standards
Subcontractor Drivers	• Understand and accept Drivision Australia safety responsibilities • Ensure compliance at operations level for every booking • Report incidents/accidents to Drivision Australia immediately • Send mandatory text messages 10 minutes before pickup • Follow all road rules and safety protocols • Maintain professional conduct at all times

Risk Management

Risk Rating System

Risk Consequence Rating	Description
Minor	Occurrence could lead to minor inconvenience to driver and/or passengers
Moderate	Occurrence could lead to significant inconvenience and dissatisfaction
Major	Occurrence could lead to harm or injury to driver and/or passengers

Risk Likelihood Rating	Description
Unlikely	Risk unlikely to happen
Possible	Risk is possible
Likely	Risk is likely to happen

Key Risk Assessment Register

Hazard	Risk Description	Consequence	Likelihood	Control Measures
Driver Fatigue	Long distance driving or extended hours affecting concentration	Major	Possible	• Service Level Agreement fatigue management requirements • Driver confirmation required before each booking • Booking limits for extended periods
Drug & Alcohol	Impaired judgment leading to accidents	Major	Unlikely	• Zero tolerance policy • Pre-booking confirmation required • Immediate termination for violations
Vehicle Condition	Mechanical faults increasing accident risk	Major	Unlikely	• Mandatory vehicle maintenance per manufacturer specs • Pre-booking vehicle fitness confirmation • Regular documentation updates
Criminal Offences	Undeclared criminal history affecting passenger safety	Major	Unlikely	• Comprehensive background checks • Ongoing verification through official channels • Regular documentation updates
Traffic Violations	Non-adherence to road rules increasing accident risk	Moderate-Major	Possible	• Service Level Agreement compliance requirements • Pre-booking confirmation of road rule adherence • Customer rating system monitoring
Weather Conditions	Adverse weather creating dangerous driving conditions	Major	Unlikely	• Mandatory weather condition checks • Alternative route planning • Trip cancellation protocols when necessary
Communication Failures	Inadequate mobile phone battery/power preventing communication	Moderate-Major	Possible	• Mandatory battery level confirmation • In-vehicle charging equipment requirements • 24/7 support line availability
Unsafe Pickups/Dropoffs	Illegal parking or dangerous locations increasing accident risk	Moderate-Major	Unlikely	• Specific pickup/dropoff safety protocols • Legal parking requirements • Pre-booking safety confirmation

Consultation, Communication & Review

Consultation Process

In creating the framework for the Drivision Australia Safety Management System, management has collaborated with affiliate operators, independent subcontractor drivers, industry professionals, legal counsel, technology partners, and customers.

Communication Strategies

Integration: SMP communication is integrated into the complete driver engagement process
Website Access: SMP is posted on www.drivision.com.au for easy access
Driver Profiles: Agreement indicated via checked box in driver account profiles
Regular Updates: Quarterly email reminders of obligations and annual review requests
24/7 Support: Immediate assistance available via 1300 374 847

Review Process

Management is committed to reviewing the SMP annually or as required due to legislative changes, making revisions known to all stakeholders through the communication channels outlined above.

Induction, Training & Reinforcement

Training Integration

SMP training and reinforcement is fully integrated into every step of the driver engagement process through automated platform features, mobile application requirements, and documentation that must be read and accepted before drivers can proceed.

Continuous Reinforcement

Quarterly obligation reminders via email
Annual SMP review and active agreement confirmation
Pre-booking safety confirmations for every trip
Customer feedback integration through automated rating system
24/7 support and guidance availability

Safety Requirements for Drivers

Driver's License Requirements

Valid driver's license must be provided during online registration
Photo upload of license (front and back) required
Monthly online verification where applicable
Face-to-face license verification during interview process

Authorisation Documentation

State-specific driver authorisation documentation required
NSW: PT code confirmation on license
VIC: Driver Certificate (DC) upload required
Regular updates and verification through official channels

Background Checks

Comprehensive criminal background checks are conducted through relevant state authorities. Ongoing verification is maintained through official online systems where available.

Health Requirements

Health checks are facilitated by relevant state authorities as part of the driver authorisation process for public passenger transport.

Pre-Booking Confirmations

Before every booking, drivers must confirm:

They are not fatigued and fit to drive
They are not under the influence of drugs or alcohol
Their vehicle is fit for service
They have sufficient mobile phone battery power
They will adhere to all road rules for safe pickup and dropoff
They will report any incidents immediately

Code of Conduct & Communication

Professional Conduct: Elegant and professional behaviour required at all times
Text Messaging: Mandatory text message 10 minutes before pickup with driver details
Customer Service: High standard of service with current average rating of 4.7/5
Assistance: Required to assist vulnerable passengers and those with assistance animals
No Solicitation: Strict prohibition on touting with immediate termination consequences

Safety Requirements for Vehicles

Vehicle Ownership

Drivision Australia does not own or operate vehicles. All bookings are fulfilled by affiliated operators or subcontractor drivers who are responsible for vehicle maintenance and roadworthiness.

Registration Requirements

Current and appropriate vehicle registration required by state authorities
Registration paperwork uploaded during online registration
Documentation presented during face-to-face interview
Regular updates required for each registration period

Insurance Coverage

Appropriate insurance coverage required by state authorities
Insurance documentation uploaded and regularly updated
Verification during interview process
Coverage must meet public passenger transport requirements

Maintenance Standards

Vehicles maintained according to manufacturer recommendations
Roadworthiness verified through current registration
Immediate defect reporting required
Vehicles with defects cannot accept bookings until repaired

Emergency Equipment

Required emergency response equipment includes:

First aid kit
Reflective vest
Portable reflective road signs
In-vehicle mobile phone charging equipment

Passenger Rights & Obligations

What Passengers Can Expect

Driver authority document displayed prominently (where applicable)
Clean, tidy vehicle in perfect mechanical working order
Comfortable cabin temperature
Professional and courteous driver conduct
Smooth navigation from pickup to destination
Reasonable accommodation of en-route requests
Luggage assistance when required
Special assistance for vulnerable passengers
Meet & Greet service at airports with digital signage

Passenger Obligations

Professional behaviour and proper conduct at all times
Clear communication regarding en-route requests
Collection of all personal property before exiting vehicle
Understanding that lost property return may be subject to scheduling
Compliance with no smoking policy (including e-cigarettes and vapes)
No consumption of food without prior written agreement

Prohibited Passenger Conduct

Placing feet on seats
Smoking in or near the vehicle
Use of offensive or abusive language
Interference with vehicle equipment
Throwing anything in or from the vehicle
Damage to vehicle interior or exterior
Consumption of illegal drugs

Customer Feedback

Customer complaints can be made by:

Phone: 1300 374 847 (24/7 support)
Email: admin@drivision.com.au
Automated rating SMS sent after each trip

All complaints are investigated and ratings below 4/5 trigger automatic management review.

Incident Reporting

Immediate Reporting Requirement

Both passengers and drivers have equal responsibility to report ALL incidents and accidents immediately. Any deviation from perfect execution of a point-to-point transfer must be reported.

24/7 Incident Reporting:
Phone: 1300 374 847
Email: admin@drivision.com.au
Available through mobile app for immediate driver access

Reporting Channels

Passengers: Post-trip SMS rating system or direct 24/7 phone contact
Drivers: Mobile app direct contact or 24/7 phone support
Management: Investigation, documentation, and official reporting to authorities

Notifiable Occurrences

Definition of Notifiable Occurrence

Accident or incident that has caused or could have caused death
Incident requiring ambulance treatment or hospital admission
Collision or impact preventing vehicle from continuing journey
Vehicle fault affecting brake, steering, suspension, wheels, or tyres
Sexual assault, indecent exposure, physical assault, or threatening behaviour allegations
Driver charged with major traffic offences during service provision

Reporting Process

Immediate Contact: Management contacts both customer and driver for incident documentation
Assessment: Determination if incident meets notifiable occurrence criteria
Official Reporting: Notification to relevant authorities through appropriate channels
Driver Review: Performance evaluation for training, suspension, or termination
Process Improvement: Risk assessment and business improvement initiatives

Driver Consequences

Minor Occurrences: Education/training with one grace notice
Repeat Offences: Immediate termination without re-entry ability
Serious Violations: Immediate termination and reporting to authorities

Risk Assessment & Process Improvement

Continuous Improvement

Every incident is evaluated for risk and reviewed to understand potential business improvements through:

Enhanced training programs
Process improvements
Technology investment
Communication enhancements

Current Technology Features

Advanced safety and quality control features implemented include:

Driver pre-booking confirmation system
Automated management alert systems
Customer post-trip satisfaction SMS
Automated rating alerts for scores below 4/5
24/7 phone support integration
Online booking and management platform

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