Drivision Australia
Safety Management Plan

Overview

Objectives

This Safety Management Plan (referred to hereafter as SMP) has been developed to outline our approach to managing work health and safety (WHS) for all point-to-point transfers taken by Drivision Australia customers with services being rendered by authorised affiliated operators and subcontractor drivers.

Management Commitment

Drivision Australia management commit that we will:

• Make this plan available to all staff, affiliated operators and subcontractor drivers and ensure they have the opportunity to read, understand, clarify and ask questions
• Ensure adequate training, communication and operator/driver active agreement
• Keep a copy of the SMP readily available on our website www.drivision.com.au at all times
• Review the plan on an annual basis or as otherwise required and make any revisions known to staff, affiliated operators and subcontractor drivers

Roles & Responsibilities

Risk Management

Risk Consequence Rating

• Minor – occurrence of risk could lead to minor inconvenience to driver and/or passengers
• Moderate – occurrence of risk could lead to significant inconvenience and dissatisfaction for drivers and/or passengers
• Major – occurrence of risk could lead to harm or injury to driver and/or passengers

Risk Likelihood Rating

• Unlikely – risk unlikely to happen
• Possible – risk is possible
• Likely – risk is likely to happen

Risk Assessment Register

Consultation, Communication & Review

Consultation

In creating the framework for the Drivision Australia Safety Management System, management collaborated with affiliate operators, independent subcontractor drivers, other operators with long-standing Safety Management System requirements, legal counsel, technology designers and customers.

Communication

1. Communication of the SMP is integrated into the end-to-end driver engagement process for optimum understanding, agreement and compliance by all operators and drivers
2. The SMP is posted on each Driver Account Profile with agreement indicated by a ticked check box, required to be updated annually or as otherwise required by legislation changes
3. The SMP is posted on the Drivision Australia website for easy driver and customer access
4. Drivers receive quarterly email reminders of SLA and SMP obligations with attached documents for quick reference
5. Drivers receive annual email requests to review updated SLA & SMP and check their agreement – date stamped and stored on automated system

Review

Management commitment is to review the SMP annually or as otherwise required (due to legislative/regulatory changes) and make any revisions known to staff, affiliated operators and subcontractor drivers through the communication initiatives outlined above.

Induction, Training & Reinforcement

The SMP training and reinforcement is fully integrated into every step of the driver engagement process:

Safety Requirements Specific to Affiliates & Drivers

Driver's Licence

During online registration, drivers must:

• Provide Driver's License number
• Upload photo of DL (front and back)
• Agree to Drivision Australia conducting online checks where applicable
• Present DL during interview with Drivision Australia Operations Manager

Authorisation Documentation

Drivers must upload photos of driver authorisation documentation (front and back) during registration. State-specific examples:

• NSW: Eliminated Driver Authority Card; drivers confirm PT code on license
• VIC: DC (Drivers Certificate) required; drivers upload photo of DC

Driver Criminal Offences Check

Checks facilitated by relevant authorities in various states:

• NSW: Checks through P2P Driver & Vehicle Dashboard
• Other states: Forms part of securing and maintaining relevant license

Driver Health Check

Facilitated in all states by relevant authority authorizing driver to perform public passenger transport service.

Driver Fatigue Policy

• SLA specifically addresses driver's need to manage fatigue
• Strict consequences for non-compliance including immediate termination
• 90-minute pre-booking confirmation required that driver is not fatigued

Drug & Alcohol Policy

• SLA stipulates driver cannot be under influence when accepting or completing bookings
• Strict consequences for non-compliance including immediate termination and reporting to authorities
• 90-minute pre-booking confirmation required

Safe Pickup & Dropoff

• SLA requires drivers to pickup and drop off safely while abiding by road rules
• Drivers must find nearest legal parking spot and notify client via obligatory text message
• Drivers instructed to politely refuse illegal dropoff requests and refer to management
• 90-minute pre-booking confirmation of road rules compliance required

Do Not Solicit Policy

• Strict non-solicitation and touting policy
• Immediate termination and authority reporting for violations
• Zero tolerance for unacceptable conduct

Code of Conduct

• Strict code outlined in SLA
• Requirements reinforced during training and ongoing communications
• Drivers constantly rated by customers via automated SMS rating system
• Current collective average: approximately 4.7/5
• Immediate termination for drivers unwilling to remedy issues

Vulnerable Passenger Policy

• Clear expectations for careful assistance to vulnerable passengers and assistance animals
• Special attention to visually impaired, elderly, and other vulnerable passengers
• Detailed requirements in SLA

Safety Obligations

Every driver understands through registration, training and communication their primary safety duty to meet all safety measures outlined in the SMP and reinforced in the Service Level Agreement.

Safety Breach Consequences

• Initial breaches: counseling and chance to remedy knowledge gaps
• Subsequent breaches: immediate termination
• Harm/injury-causing breaches: immediate termination, authority notification, and notification to other large industry operators

Safety Requirements Specific to Vehicles

Drivision Australia does not own or operate any vehicles. Every booking is fulfilled by affiliated operators or subcontractor drivers per our Service Level Agreement. All operators and drivers are responsible for maintaining roadworthy vehicles in accordance with relevant authority requirements.

Registration

• Vehicles must have appropriate and current vehicle registration required by relevant authorities in each state
• Registration paperwork uploaded during online registration and presented during face-to-face interview
• Must be updated on driver profile for each new registration period

Insurance

• Vehicles must have appropriate insurance cover required by relevant authorities in each state
• Insurance documentation uploaded during online registration and presented during interview
• Must be updated on driver profile for each new insurance period

Maintenance

• Vehicles maintained according to manufacturer's recommendations
• Up-to-date registration paperwork demonstrates appropriate maintenance
• For Drivision Australia bookings, appropriate maintenance is verified through current registration

Defects

• Vehicles with any defects not suitable for fulfilling Drivision Australia bookings
• Operators and drivers must immediately report defects
• Cannot accept bookings until defects fully fixed and resolved
• Existing bookings recalled and allocated to other drivers until defect repaired

Summary of Rights and Obligations of Passengers

What Passengers Can Expect

• Driver's authority document displayed prominently (where applicable)
• Vehicle perfectly clean, tidy and in perfect mechanical working order
• Vehicle cabin at comfortable temperature
• Driver to behave elegantly and professionally with perfect civility and propriety
• Driver to smoothly and confidently navigate from pickup to destination
• Driver to comply with reasonable en-route requests
• Driver assistance with luggage if required
• Driver assistance for vulnerable passengers where required

Passenger Obligations

• Behave professionally at all times with civility and proprietary conduct
• Be clear and concise with en-route requests
• Understand driver may not accommodate all last-minute requests
• Ensure all property collected from vehicle before exit
• Understand lost property may not be returned instantly depending on driver's other obligations

Prohibited Passenger Conduct

• Placing feet on seats
• Smoking in or near vehicle
• Spitting in or from vehicle
• Use of offensive or abusive language
• Interference with vehicle equipment
• Throwing anything in or from vehicle
• Damage to inside or outside of vehicle

Reporting

What is a Notifiable Occurrence

• Accident or incident associated with passenger service provision that has, or could have caused death (driver, passenger or another person)
• Accident or incident involving passenger vehicle resulting in person being treated by ambulance officers, transported by ambulance, or admitted to hospital due to injury
• Accident or incident involving passenger vehicle resulting in collision or impact with another vehicle, structure or person, making vehicle unable to continue journey
• Vehicle fault (brake, steering, suspension system, wheels or tyres failure) resulting in vehicle unable to commence or complete journey
• Incident involving driver, passenger or intended passenger resulting in police complaint involving sexual assault, indecent exposure, physical assault, threatening behaviour allegations
• Driver charged with major traffic offence during passenger service provision (predatory driving, police chase, high-range speeding, positive drug test)

Reporting a Notifiable Occurrence (When & How)

Any occurrence should be reported to Drivision Australia by both drivers and passengers immediately following a transfer.

Upon receiving an occurrence report, Drivision Australia management will:

1. Immediately contact both customer and driver to document incident from both perspectives
2. Use notifiable occurrence guidelines to determine if offence is notifiable to relevant authorities
3. If notifiable, make necessary notifications to relevant authorities immediately using required mechanisms in each state (e.g., NSW Commission P2P Industry Portal)

Reporting Responsibilities

1. Passengers

Responsibility to report all incidents or unsatisfactory aspects immediately via post-trip SMS rating/comments or direct contact for 24/7 support

2. Drivers

Responsibility to immediately report all incidents or occurrences outside perfect execution of point-to-point trip or perfect professional customer interaction via RideMinder app for 24/7 support

3. Drivision Australia Management

Responsibility to:

• Investigate both sides of reported incidents
• Record incident in booking reference administrative notes
• Determine if incident is officially notifiable
• Formally notify relevant authorities through required reporting channels

Driver Consequences for Notifiable Occurrences

• Minor occurrences: Education/training and one grace notice; repeat occurrences result in immediate termination without ability to re-enter network
• Serious notifiable occurrences: Immediate termination without ability to re-enter network, reporting to relevant authorities and other large operators

Risk Assessment and Process Improvement

Every incident evaluated for risk and reviewed for potential business improvements through training, process improvement or technology investment.

Current advanced quality control features evolved through this approach:

• Driver job confirmation
• Driver automated system phone call
• Management automated phone call alerts
• Customer post-trip satisfaction SMS
• Number masking (drivers and customers communicate without seeing actual numbers)
• Automated rating alerts for customer ratings less than 4 (out of 5)