Find Your
Driver.
Everything you need to connect with your Drivision chauffeur — SMS notifications, airport meeting points, and 24/7 support.
From booking to
destination.
Four simple steps — we handle everything in between so you can travel with complete confidence.
You receive your confirmation SMS with all trip details and a live tracking link.
Your driver's personal message arrives 5–10 minutes before pickup with vehicle details.
Your professional chauffeur is ready at the designated meeting point with your name board.
Comfortable, punctual transfer — sit back and enjoy the ride to your destination.
Your SMS notifications
explained.
You'll receive two SMS notifications — here's exactly what to expect from each.
Hi Mr Brown, your transfer on 30/12/25 at 6:35pm is confirmed. Tony is your driver +614xxxxxxxx
Track car - https://tinyurl.com/xxxxxxxx 1300374847 NO REPLY
Good morning Mr. Delaney. Just to advise that I'm at the front of the hotel ready for your 0550 transfer to the airport.
See you shortly.
Cheers
Tony
Silver Mercedes
Rego Yxx 3xx
1st SMS: Booking confirmation with driver contact number and live tracking link.
2nd SMS: Personal message from your driver 5–10 minutes before pickup with vehicle details and exact location.
The driver's arrival SMS includes the vehicle make, colour, and registration number so you can identify your car immediately.
Call us immediately on 1300 374 847. We'll connect you with your driver right away and resend the tracking link.
How to identify your
Drivision driver.
Your driver will hold a clearly visible name board with your name or company name displayed. First-time passengers: look for this first.
Our chauffeurs wear professional business attire. The polished, corporate appearance reflects our premium service standards.
Look for our fleet of immaculate luxury sedans and people movers. Vehicle make, model, and registration are included in your SMS.
Regular passengers: Once we get to know you, you might receive a friendly wave from a familiar face as you come down the escalators instead of a name board!
Airport pickup
locations.
Select your airport to view terminal-by-terminal meeting point details.
If you can't locate your driver at the designated meeting point, reply to their text message or call our 24/7 hotline immediately.
We're here to help —
follow these steps.
Follow these four steps and we'll get you connected with your driver immediately.
-
Check Your SMS
Look for the SMS notification with your driver's current location, name, and direct contact number. They will have texted you shortly before your scheduled pickup.
-
Look for Your Name Board
Scan the Arrivals Hall for a professional chauffeur holding a name board with your name or company name clearly displayed.
-
Call Us Immediately
Phone 1300 374 847 (or +61 402 222 200 from overseas). We'll connect you with your driver and guide you to their exact location.
-
Stay Where You Are
Once you've called, remain in a visible location. Your driver will come to you or we'll provide precise directions to connect you.
Important: Please don't leave the airport without calling us first. We're committed to getting you to your destination, and leaving without contact may result in full trip charges plus waiting time fees. A quick call prevents this — we'd much rather wait and ensure you get there safely.
Everything covered,
every journey.
Plans change, and we understand. If you need to modify your booking, call our 24/7 line as soon as possible.
- Immediate assistance available
- We'll do our best to accommodate
- Early notification helps avoid charges
The sooner you call, the more flexibility we have to adjust without additional fees.
Our drivers arrive at your address at least 10 minutes before your scheduled pickup time to ensure punctuality.
- SMS notification when driver arrives
- 10-minute courtesy waiting period from booking time
- Professional and discreet service
If you're running late, just call us. We're here to make your journey stress-free.
We monitor all incoming flights in real-time, so if your flight is delayed your driver will be there when you land.
- Automatic flight tracking
- No extra charges for flight delays
- Driver adjusts pickup time automatically
We've got your flight covered from wheels-up to wheels-down.
Important
booking policies.
Clear, straightforward policies designed around keeping your journey on track.
We provide a courtesy waiting period so you have time to be ready for your pickup:
- Airports: Complimentary waiting time included with flight monitoring
- Residential/Commercial: 10-minute courtesy period from scheduled booking time
Life happens, and we're flexible when you keep us informed:
- Call immediately if plans change
- Early notification = better flexibility
- We'll accommodate where possible
If you can't locate your driver or need to cancel:
- Always call first: 1300 374 847
- We'll connect you with your driver
- Leaving without contact = full charges
For complete details on all policies, cancellations, and service terms, please visit our Terms & Conditions page.
24/7 Emergency
Contact.
Save these numbers to your mobile phone for instant assistance during your travels.
Book your next
transfer today.
Experience premium chauffeur services across Australia with Drivision's professional team.
