Table of Contents
Precondition
It is a condition of using Drivision Pty Ltd ACN 661 923 431 (hereafter referred to as Drivision Australia) for ground transport services (Service) that you (customer) have reviewed and agree to these Terms of Service. These Terms of Service are posted on the Drivision Australia website, https://www.drivision.com.au (Site) and are subject to change from time to time at Drivision Australia's discretion.
It is the responsibility of customers and guest users of Drivision Australia services to familiarise themselves with these Terms of Service prior to each booking as they constitute a binding agreement between the customer and Drivision Australia in relation to the provision of all Services and may change from time to time.
Pricing
Pricing Quotes
Various pricing structures apply to bookings of Services through Drivision Australia (bookings). These include normal 'rack' and peak rates, and rates applicable to special vehicle, event, or other specific customer requirements, and may include affiliate, and/or subcontractor charges or other disbursements.
Drivision Australia will, when quoting for Services, endeavour to secure the most attractive and competitive pricing in the circumstances. Pricing indicated via the automated pricing feature on the website are displayed to the best of the ability provided by the mapping tools utilised and Drivision Australia reserves the right to vary such prices at its discretion.
Instant online quotes can also be requested via the website but the same principles as pricing apply as outlined above.
Phone: AUS 1300 374 847
Note: No verbal pricing quotes will be given. You must secure the price online using the instant quote feature.
Credit Card Surcharge Elimination
Drivision Australia does not presently charge a surcharge for payment by credit card. We reserve the right to introduce credit card surcharges if circumstances warrant such charge.
Additional Charges
Additional charges may apply and are clearly outlined in the price guide link on the Site Homepage. It is a condition of using Drivision Australia that you agree to the application of relevant additional charges as outlined and regularly updated on our website.
Gratuities
Drivision Australia does not include any gratuities or non-disclosed fees or commissions in the quoted trip price. Any gratuity is at customer's sole discretion and is entirely a matter between the driver and customer. Drivision Australia is unable to facilitate or process the transfer of any gratuity by way of its credit card facilities or otherwise and takes no responsibility in relation to gratuities.
Registration
Customers may register with Drivision Australia online through the Site by way of a simple process, as outlined below. Once registered, customers are 'members' for the purposes of these Terms of Service and are referred to as such on the Site.
Customer Profile
To register, customers must complete a customer registration form including customer name and certain other personal details. Customers must create such profiles in their own name.
Customer profiles must also show the customer email address as the 'Login Email' and other relevant contact details are also required to be uploaded.
Registered customers are required to update profile information when relevant personal details change. Failure to update information which results in booking errors will be the responsibility of the customer, and where applicable full 'no-show' or cancellation fees may apply at Drivision Australia's discretion.
Credit Card Registration
Customers are required to include as part of their registration details valid credit card details. This is completed by way of a link from the Site through a secure gateway, to payment gateway facilities operated by Stripe. Drivision Australia itself does not have access to and does not store customer credit card information.
Drivision Australia does not accept payment in vehicles and accordingly credit card registration is essential. If a customer fails to register credit card details in the manner described above the Site will not allow bookings to be made.
- Credit card details should be always updated and kept current
- Failure to update credit card information which results in a charge error and subsequent need for manual processing will attract a $15 administration fee
- Customers should register only their own credit card
- Using someone else's credit card may constitute fraud and is strictly prohibited
- Any customer found to be non-compliant will have their account immediately suspended
Favourite Destinations
Customers may store an unlimited number of easy access destinations by using the 'Favourites' function in their profile. Drivision Australia does not take any responsibility for the information provided. Customers should enter that information carefully and keep it always updated.
Important: Airports should never be saved as a favourite destination as mapping software regularly updates coordinates and digital descriptors related to airport locations.
Favourite Guests
Customers may store an unlimited number of easy access guest profiles by using the 'Guest Favourites' function in their profile. Any incorrect or out-of-date information which leads to a booking error will be the full responsibility of the customer.
Making Bookings
Drivision Australia recommends that bookings be made as far in advance as practical to ensure a vehicle can be made available at the time requested.
Airport Bookings
When making bookings for airport pickups it is essential that you include a valid flight number and indicate the scheduled arrival time of that flight as the pickup time. We offer substantial courtesy waiting times at both Domestic and International Terminals.
Regular Bookings
'Regular' bookings are for the purposes of these Terms of Service bookings for local luxury sedan transport made 8 hours or more prior to scheduled pickup time between 8am and 6pm AEDT daily.
On-line bookings are reviewed for placement continuously between 8am and 6pm (AEDT) every day. Online bookings made after 6pm are viewed for placement the following morning from 8am. Drivision Australia takes no responsibility for online bookings made after 6pm but before 8am AEDT the following day.
Urgent Bookings
Urgent bookings are any booking:
- Made LESS than 8 hours from scheduled pickup time, or
- Made after 6pm AEDT for a scheduled pickup between 6pm the same day and 10am the following day
Urgent bookings should be made online and an immediate follow-up call must be made to the 24/7 contact number.
AUS 1300 374 847
Special Event Bookings
Bookings for special events (including concerts, sporting events and touring shows) are associated with a high demand for ground transport. It is strongly recommended that customers book ground transport for such events well in advance.
Baby Seats
Drivision Australia can provide a baby or child seat for an additional fee of $25. Please be very clear about this requirement and specify the age of the baby/child at the time of booking.
Note: Only one baby/child seat can be fitted to each sedan vehicle. Additional vehicles may be required for multiple seats.
Editing Bookings
Online Edits
Customers should make every attempt to make all booking edits online. This is efficient for both the customer and Drivision Australia and allows Drivision Australia to capture relevant data and maintain an audit trail easily and reliably.
Phone Edits
If a customer does not readily have online access a call can be made to our 24/7 call centre for assistance.
AUS 1300 374 847
Time of Edit & Applicable Charges
More than 4 hours before pickup time: Drivision Australia will make every effort to accommodate booking edit requests. If the allocated driver cannot accommodate the change, Drivision Australia will attempt to reallocate the booking to another driver.
Less than 4 hours before pickup time: Booking edits made less than 4 hours before scheduled pickup time should be made online. If Drivision Australia cannot reallocate the booking, cancellation fees may apply.
Waiting Time and Charges
Each scheduled pickup includes a free-of-charge courtesy waiting period as outlined below:
| Pickup Type | Courtesy Waiting Period |
|---|---|
| Regular pickups (residential/office/train stations) | 10 minutes |
| Airport pickups (different time to flight arrival) | 10 minutes |
| Special events | 20 minutes |
| Domestic Airport pickups | 30 minutes |
| International Airport pickups | 60 minutes |
Waiting time charges apply after the courtesy period expires:
- Regular sedans: $1.50 per minute
- Special vehicles: $2.50 per minute
Cancellation of Bookings
Regular Bookings
More than 4 hours before pickup: Bookings may be cancelled without incurring any cost. Administration fee of $15 may apply for accounts with a history of cancelled bookings.
| Notice Period | Charge (% of Trip Cost) |
|---|---|
| Less than 4 but more than 1 hour | 50% |
| Less than 1 hour | 100% |
Special Events
Bookings for special events must be cancelled 7 days or more prior to scheduled pickup time. If cancelled with less than 7 days' notice, the customer will be charged the full quoted price.
Transfers (over 100km), Hourly Hire, Daily Hire
May be cancelled up to 48 hours before pickup without cost.
- Between 48-24 hours: 50% of quoted fare
- Within 24 hours: 100% of quoted fare
Special Vehicles
Special vehicles must be cancelled 7 days or more prior to pickup. If cancelled with less than 7 days' notice, the customer will be charged the full cost of the booking.
Connecting With the Driver
Driver Text Message
All Drivision Australia drivers are obliged to send a text message to the passenger's nominated mobile telephone number approximately 10 minutes prior to the scheduled pickup time. The text message will confirm the driver's name, hire vehicle plate number and that the driver is waiting at the designated pickup point.
Meet & Greet
Drivision Australia offers a 'Meet and Greet' airport service at no extra charge. The allocated driver will meet the customer at the limousine meeting point with a digital sign indicating the nominated passenger's surname.
No Shows / Abandoned Trips
Driver Not at Pickup Point
If a customer cannot locate the driver at the pre-determined pickup point, the customer must not leave that point before calling Drivision Australia. If the customer leaves the pickup point without calling, the customer will be liable to pay the full trip cost.
Customer Not at Pickup Point
If a customer is not at the pickup point within the courtesy waiting period and does not contact the driver, Drivision Australia will release the vehicle and the customer will be liable for the full trip cost.
Lost Property
Drivision Australia will use reasonable endeavours to return lost property left in vehicles to customers. If the driver is requested to deliver an item found after a trip, Drivision Australia will contact the customer to arrange delivery to an agreed location. Applicable trip charges will apply for all such deliveries.
Damage
Customer expressly authorises Drivision Australia to add $250 to the cost of the booking for any incident in the vehicle caused by customer or customer's group which results in the vehicle requiring cleaning, together with all other fees and charges incidental to returning the vehicle to its normal operating condition and the cost of any bookings lost due to the customer's actions or those of other passengers.
Customer also agrees to pay for any damage or loss caused, or costs incurred, of whatsoever nature to or in relation to vehicles by customer or customer's group during the provision of Service, including burned or slashed seats, stains, breakages, technical or mechanical failure to the equipment inside the vehicle, missing items, or any vehicle body damage.
Payment
Drivision Australia drivers are not authorised to accept payment in vehicles or under any other circumstances. All bookings must be paid for by valid credit card.
Credit cards will only be charged once the trip is taken for all customer bookings.
- Credit card service fee: $0.30 plus 1.780625% of the fare
- Accepted cards: American Express, Visa and Mastercard
Receipts/Invoices
Once a trip is closed off in our system as, an invoice will automatically be emailed to the email address indicated in the 'Email Confirmations' field in the customer's profile. Customers may also access receipts/invoices for each trip taken with Drivision Australia at the Booking History section in the customer's profile.
Disputes
All charges applied to the customer's credit card will be taken to be correct and payable unless Drivision Australia receives a written objection within 35 days of the charge date.
Email: admin@drivision.com.au
All disputes will be reviewed and a written response provided within 10 business days.
Any investigation that ultimately establishes a charge as valid will incur an administrative fee of $75.
The Responsibility of the Hirer
The customer shall be solely responsible for:
- The behaviour of the customer and all other customers of the customer's party
- All damage caused to the vehicle, both inside and outside
- Payment of repair costs and vehicle downtime
- Any losses from cancelled bookings due to damage
- No smoking policy: Strict no smoking (including e-cigarettes and vapes) in all vehicles
- No illegal drugs: Consumption prohibited, will result in immediate termination
- Equipment damage: $250 minimum charge for damaged/lost equipment
- Food consumption: Not permitted except by specific prior written agreement
GST
All prices and considerations referred to in these Terms of Service are inclusive of GST, unless expressed otherwise.
Privacy
Please refer to the Privacy Policy posted on the website.
Site-specific Provisions
All material on the Site is copyright protected or otherwise the subject of intellectual property rights owned by Drivision Australia or its related bodies corporate. The trademarks and logos used on the Site are registered trademarks of Drivision Australia.
General Provisions
By using the Site or by engaging Drivision Australia to provide Services, customer agrees to be bound by these Terms of Service.
Drivision Australia reserves the right, at any time, to modify, alter or update these Terms of Service. The customer agrees to be bound by any such modifications, alterations, or updates.
This agreement is governed by and shall be construed in accordance with the laws of the Australian Capital Territory and the Commonwealth of Australia.