Every Answer, One Place.

Drivision Australia is a premium chauffeur and airport transfer service operating across all Australian capital cities and major regional hubs, as well as internationally. We provide professional, reliable luxury transport with trained and accredited drivers, real-time flight tracking, luxury vehicles, and a 99.8% on-time arrival rate.

Our services span airport transfers, corporate travel, hourly chauffeur hire, long-distance city-to-city transfers, special occasions (weddings, wine tours, Snowy Mountains), VIP and Delegation transport, and overseas transfers. We operate under the parent entity Drivision Pty Ltd (ABN: 39 661 923 431, ACN: 661 923 431).

Both brands are operated by Drivision Pty Ltd (ABN: 39 661 923 431). Drivision Australia is the premium chauffeur and airport transfer brand serving clients nationally and internationally. Drivision Mobility Solutions is the specialist transport division focused on NDIS disability support transport, aged care transportation, and the WILLing to Care shuttle service, operating exclusively in Canberra, ACT and the Queanbeyan/NSW region.

The two brands share the same phone number (1300 DRIVISION / 1300 374 847), the same parent company, and the same commitment to quality — but serve distinct client groups and operate under different regulatory frameworks.

Australian Capital Cities: Canberra (ACT), Sydney (NSW), Melbourne (VIC), Brisbane (QLD), Perth (WA), Adelaide (SA), Hobart (TAS), Darwin (NT).

Regional Hubs: Gold Coast, Sunshine Coast, Cairns, Townsville. Also Avalon Airport (Melbourne) and Greater Sydney region.

International Destinations: New Zealand, Philippines, Singapore, United Kingdom, Ireland, Italy, United States of America — coordinated through our trusted global partner network.

Our Canberra operations cover all 100+ suburbs in the ACT plus the Queanbeyan region in NSW.

ACT Licences: HC164S / TBS0018 / ACTBS141TC — including Canberra Airport Ground Transport Licence and ACT Transport Accreditation.

NSW Licence: BSP-438191 — Bus Service Provider licence covering NSW operations.

All drivers hold state-appropriate Passenger Transport Driver Authorisations. Drivision maintains a comprehensive Safety Management Plan, Driver Service Level Agreement (24 sections), and carries full commercial fleet insurance.

Yes. Drivision Australia operates 24/7 across all service areas. Our phone line (1300 374 847) is staffed around the clock for urgent bookings, booking modifications, and emergency support. Online bookings via the RideMinder app are available 24/7, though online bookings made after 6pm AEDT are reviewed from 8am the following morning — urgent after-hours bookings should always be followed up with a phone call.

• Phone (24/7): 1300 DRIVISION (1300 374 847)
• Bookings email: our contact page
• General enquiries: our contact page
• Wine tours: our contact page
• Careers: our contact page
• Website: www.drivision.com.au

Yes. Drivision has ACT Government accreditation including protocols for Parliamentary Triangle navigation and diplomatic district access in Canberra. We hold ASIC credentials for Canberra Airport diplomatic mail escort duties and monitor Parliament House sessions and government events for traffic and access impact. Our VIP and Delegation Transport service operates under a separate Booking Policy (4-hour minimum, day rate at 6 hours). Contact our contact page for a delegation transport proposal.

We appreciate your feedback! Leave a review at: g.page/r/CXSzLsi4t_hUEB0/review. We currently hold a 4.9★ Google Rating. For direct feedback or complaints, visit our contact page.

The full Terms of Service are published at drivision.com.au/terms-of-service. Key sections cover: Pricing, Registration, Making Bookings, Editing Bookings, Cancellations, Delegation & VIP Bookings, No Shows, Lost Property, Damage, Payment, Disputes, Hirers' Responsibilities, GST, and Privacy. It is a condition of booking that customers have read and agreed to the Terms of Service, which may be updated at Drivision's discretion.

• Airport Transfers — All Australian capital cities and regional hubs. From $95.
• Corporate / Business Travel — Executive transfers, monthly accounts, trip reporting. From $120/hr.
• Hourly Chauffeur Hire — Minimum 1 hour. Ideal for multi-stop business days. From $110/hr.
• Daily Hire — Minimum 2 days. 8–16 hours per day options. Dedicated driver assignment.
• Long Distance / City-to-City — Canberra↔Sydney, Melbourne↔Adelaide, and other routes.
• Weddings — Bridal party coordination, luxury vehicles, Canberra region.
• Wine Tours — Canberra and Murrumbateman wine region. Contact our contact page.
• Snowy Mountains — Transfers and day trips.
• VIP & Delegation Transport — Multi-vehicle fleet coordination. Separate booking policy applies.
• Overseas / International Transfers — NZ, Philippines, Singapore, UK, Ireland, Italy, USA.

Hourly hire gives you a dedicated car and driver for as little as 1 hour — ideal when you have multiple back-to-back meetings in an unfamiliar city or want to eliminate parking stress. The driver stays with you throughout, accommodates itinerary changes, and includes 10 minutes of complimentary wait time between stops. Rates are better the longer you hire. All major cities are covered.

Yes. We offer comfortable long-distance private transfers between cities and regions. Popular routes include:

• Canberra ↔ Sydney (approx. 3 hours)
• Melbourne ↔ Adelaide
• Regional ACT/NSW cross-border routes

All long-distance transfers include rest stops at the driver's discretion, flexible departure times, and premium vehicle comfort. Custom quotes are available. Long-distance cancellation: free up to 48 hours before pickup; 50% charge 48–24 hours; 100% within 24 hours.

Yes. Drivision is a specialist in Canberra wedding transport. Our wedding services include bridal party coordination, luxury vehicle options including the Mercedes-Benz S-Class 400d, BMW 7 Series, and Mercedes-Benz V-Class people mover for larger parties, flexible timing arrangements, and special occasion expertise. Minimum booking for wedding vehicles is based on event requirements. Visit drivision.com.au/weddings-canberra or call 1300 374 847.

Yes. We operate luxury wine tours through the Canberra wine region, including Murrumbateman and the broader ACT district. Tours can be customised to visit specific wineries and include return transport from Canberra accommodation or suburbs. Custom itineraries are available on request. Email our contact page or visit the wine tours page.

Yes. We coordinate international airport and chauffeur transfers across: New Zealand, Philippines, Singapore, United Kingdom, Ireland, Italy, and United States of America — through our established partner network. The same Drivision premium service standards apply globally. Use the overseas booking form at drivision.com.au/overseas-bookings or contact our contact page.

Yes. All 100+ ACT suburbs are covered, plus Queanbeyan and the Jerrabomberra/Googong regions in NSW. Coverage includes:

• North Canberra: Braddon, Ainslie, Dickson, Turner, Lyneham, Watson, O'Connor, Reid, Campbell, Hackett, Downer (11 suburbs)
• Belconnen: Bruce, Kaleen, Hawker, Florey, McKellar, Page, Macquarie and 17 more (24 suburbs)
• Gungahlin: Harrison, Forde, Amaroo, Franklin, Crace, Bonner and 9 more (15 suburbs)
• Tuggeranong: Kambah, Calwell, Chisholm, Wanniassa, Theodore, Gordon and 14 more (20 suburbs)
• Woden Valley: Phillip, Mawson, Curtin, Hughes, Garran, Pearce and 11 more (17 suburbs)
• Inner South / Central: Griffith, Red Hill, Narrabundah, Forrest, Deakin, Kingston and more
• Queanbeyan Region: Queanbeyan, Jerrabomberra, Googong, Karabar and surrounding areas

Yes. A baby or child seat can be arranged for an additional fee of $25. You must specify this requirement at the time of booking along with the child's age so the correct seat type can be provided. Please note: only one baby/child seat can be fitted to each sedan vehicle — if multiple seats are needed, additional vehicles may be required.

Yes. We operate premium transfers to and from the Snowy Mountains (Perisher, Thredbo, Charlotte Pass) from Canberra and Sydney. Day trips and return transfers are available. Custom itineraries with stops can be arranged. Contact 1300 374 847 or use our contact page for a quote.

Yes. Drivision operates premium airport transfers to and from Sydney Airport (SYD — Kingsford Smith International Airport) covering all Sydney metropolitan suburbs, the CBD, North Shore, Eastern Suburbs, Inner West, Western Sydney, and surrounding regions. Sydney is one of our highest-volume cities with 24/7 availability. We also service Avalon Airport (AVV) for Melbourne-bound travellers transiting through greater Sydney.

Book online at drivision.com.au/sydney-airport-transfers or call 1300 374 847.

Yes. Drivision provides premium chauffeur transfers to and from Melbourne Airport (MEL — Tullamarine) and Avalon Airport (AVV), covering Melbourne CBD, inner suburbs, Bayside, Mornington Peninsula, Yarra Valley, and surrounding regions. Our Melbourne service operates 24/7 with real-time flight tracking and meet-and-greet at the terminal.

Book at drivision.com.au/melbourne-airport-transfers.

Yes. Drivision offers premium transfers to and from Brisbane Airport (BNE) covering Brisbane CBD, North Brisbane, South Brisbane, Ipswich, Logan, Redlands, and surrounding regions. Our Brisbane service is available 24/7 with full flight monitoring, meet-and-greet, and luggage assistance.

Book at drivision.com.au/brisbane-airport-transfers.

Yes. Drivision operates premium chauffeur transfers to and from Perth Airport (PER) covering Perth CBD, North Perth, South Perth, Fremantle, the Swan Valley, and all metropolitan Perth suburbs. Our Perth service operates 24/7 with professional drivers and real-time flight tracking.

Book at drivision.com.au/perth-airport-transfers.

Yes. Drivision provides premium transfers to and from Adelaide Airport (ADL) covering the Adelaide CBD, North Adelaide, Norwood, Glenelg, Barossa Valley region, McLaren Vale, and all metropolitan Adelaide suburbs. 24/7 service with meet-and-greet and flight tracking.

Book at drivision.com.au/adelaide-airport-transfers.

Yes. Drivision operates premium transfers to and from Hobart Airport (HBA) covering Hobart CBD, Battery Point, Sandy Bay, Kingston, Huonville, and surrounding Tasmanian regions. Our Hobart service offers the same professional chauffeur standard as all Australian capital city operations.

Book at drivision.com.au/hobart-airport-transfers.

Yes. Drivision provides premium transfers to and from Darwin Airport (DRW) covering Darwin CBD, Palmerston, Casuarina, and the greater Darwin region. Our Northern Territory service delivers the same luxury standard as all other Australian capital city operations with professional licensed drivers.

Book at drivision.com.au/darwin-airport-transfers.

Yes. Drivision operates premium transfers to and from Gold Coast Airport (OOL — Coolangatta) covering Surfers Paradise, Broadbeach, Robina, Southport, Tweed Heads, and all Gold Coast suburbs. The Gold Coast service also connects to Brisbane and the Hinterland for longer regional transfers.

Book at drivision.com.au/gold-coast-airport-transfers.

Yes. Drivision provides premium transfers to and from Sunshine Coast Airport (MCY — Maroochydore) covering Noosa, Mooloolaba, Caloundra, Buderim, Nambour, and surrounding Sunshine Coast regions. Our service operates 24/7 with flight tracking and professional meet-and-greet.

Book at drivision.com.au/sunshine-coast-airport-transfers.

Yes. Drivision operates premium transfers to and from Cairns Airport (CNS) covering Cairns CBD, Palm Cove, Port Douglas, the Atherton Tablelands, and surrounding Far North Queensland regions. A popular gateway to the Great Barrier Reef and Daintree, our Cairns service caters to both leisure and business travellers.

Book at drivision.com.au/cairns-airport-transfers.

Yes. Drivision provides premium transfers to and from Townsville Airport (TSV) covering Townsville CBD, Castle Hill, Strand, Magnetic Island connections, and the broader North Queensland region. Professional chauffeur service with flight tracking and meet-and-greet.

Book at drivision.com.au/townsville-airport-transfers.

Drivision has fully deployed airport transfer landing pages with FAQPage and Service schema markup for the following cities: Canberra, Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Darwin, Gold Coast, Sunshine Coast, Cairns, and Townsville. Each page includes city-specific suburb coverage grids, local FAQ content, route details, and embedded RideMinder quote widgets. All pages follow the DRIVISION MASTER TEMPLATE (Playfair Display + Nunito Sans; navy #1b2a3b; amber #c8873a).

Luxury Sedans: BMW 7 Series, BMW 5 Series, Mercedes-Benz E-Class, Mercedes-Benz S-Class 400d, Lexus ES300h

SUVs & People Movers: Mercedes-Benz V-Class (up to 7 passengers), Toyota Granvia, Kia Carnival

Large Group Vehicles: Mercedes-Benz Sprinter, Renault Master (up to 11 passengers)

Eco-Friendly / EV: Tesla Model Y

• Luxury Sedans (BMW 7/5, Merc E/S, Lexus): Up to 3–4 passengers + luggage
• People Movers (V-Class, Kia Carnival, Toyota Granvia): Up to 6–7 passengers
• Large Vans (Sprinter, Renault Master): Up to 11 passengers
• Tesla Model Y: Up to 4 passengers

For groups larger than 11, multiple vehicles with fleet coordination can be arranged — subject to the Delegation & VIP Booking Policy.

Yes. Drivision operates a 2024 Tesla Model Y in the Canberra fleet and is actively expanding its EV presence. The Tesla Model Y is available for airport transfers, corporate bookings, and hourly hire in the ACT. Drivision uses Ampol EV charging cards for fleet charging management. If you have a preference for an EV vehicle, please note this when booking — subject to availability.

All Drivision vehicles must meet strict presentation standards at all times:

• Clean inside and out, smelling fresh before every booking
• Water provided for all clients in the vehicle
• Driver in dress shoes, black pants, shirt and jacket
• Vehicle suitable for executive limousine work (no standard small cars)
• Large smartphone or iPad for displaying name signs at airport pickups

Drivers who fail to meet presentation standards are in breach of the Driver Service Level Agreement and may have bookings reallocated.

Yes. When making a booking, you can specify a vehicle class preference (sedan, people mover, 11-seater). Specific vehicle requests (e.g. Mercedes S-Class for a wedding) are accommodated where possible — contact our contact page to discuss. Availability varies by city and date. Special vehicle bookings may carry a separate cancellation policy (7-day notice required).

Yes. All Drivision vehicles carry comprehensive commercial fleet insurance. Vehicles operated by subcontractor drivers under company vehicle arrangements are covered under all-inclusive weekly rental agreements that include maintenance, servicing, and comprehensive insurance. Drivision operates under a full Safety Management Plan — available at drivision.com.au/safety-management-plan.

Register online at app.rideminder.com/register/drivision. You'll need to create a customer profile in your own name with a valid email address as your Login Email. You must also register a valid credit card via the secure Stripe payment gateway — Drivision does not accept cash or payment in vehicles, so credit card registration is mandatory to make bookings.

Once registered, you can save favourite destinations (note: do not save airports as favourites — airport coordinates change regularly) and favourite guest profiles for faster future bookings.

• Online / App: Via the RideMinder® platform at app.rideminder.com/login — get an instant quote and confirm in under a minute.
• Phone: Call 1300 DRIVISION (1300 374 847) 24/7.
• Email: our contact page

Bookings are recommended as far in advance as possible. Online bookings are reviewed 8am–6pm AEDT daily. Bookings made after 6pm are processed from 8am the following morning.

As far in advance as practical to guarantee vehicle availability. Key guidelines:

• Regular bookings: At least 8 hours before pickup (made 8am–6pm AEDT).
• Urgent bookings: Less than 8 hours before pickup, or after 6pm for same/next day — must be followed up immediately by phone call to 1300 374 847.
• Special events, concerts, sporting events: Book well in advance as demand for ground transport at these events is high.
• Long-distance, daily hire, special vehicles: Book as early as possible; these have a 48-hour or 7-day cancellation window respectively.

An urgent booking is any booking made less than 8 hours before the scheduled pickup time, OR any booking made after 6pm for a pickup between 6pm that same day and 10am the following day. Make the booking online first, then immediately call 1300 374 847 to confirm. Drivision cannot guarantee driver availability for urgent bookings but will make every effort to accommodate them.

Edits should be made online through the RideMinder platform wherever possible. If you don't have online access, call 1300 374 847.

• More than 4 hours before pickup: Drivision will accommodate edits where possible. If the allocated driver cannot accommodate the change, Drivision will attempt to reallocate to another driver.
• Less than 4 hours before pickup: Edit online. If reallocation is not possible, cancellation fees may apply.

If a passenger does not appear within the complimentary wait time (30 minutes from domestic flight landing, 60 minutes from international landing for airport pickups; 10 minutes for regular pickups) and has not contacted Drivision, the trip may be marked as a no-show. A no-show fee equivalent to the full trip cost may be charged. Always contact 1300 374 847 if you are delayed.

Call 1300 374 847 as soon as you realise an item has been left in the vehicle. Drivision will make every effort to retrieve and return lost property. However, Drivision accepts no liability for lost items — passengers are responsible for their own belongings. A reasonable retrieval/return fee may apply if the item must be sent by courier.

As a hirer, you are responsible for:

• Ensuring all passengers comply with driver instructions and behave appropriately
• Any damage caused to the vehicle by you or your passengers
• Keeping your registration and credit card details up to date
• Ensuring accurate booking information — errors resulting from your supplied information are your responsibility
• Not using someone else's credit card — this may constitute fraud and will result in immediate account suspension

Any damage to a vehicle caused by passengers — including spillages requiring professional cleaning, physical damage, or other damage — will be charged to the hirer's registered credit card. The cost will reflect actual repair or cleaning costs. Drivision will provide documentation of all charges. Report any pre-existing damage to the driver at the start of your journey.

Yes. For corporate clients and frequent travellers, recurring booking arrangements can be set up to provide consistent, priority service. Contact our contact page or call 1300 374 847 to discuss a tailored arrangement. The RideMinder platform also supports saving favourite destinations and guest profiles to speed up the repeat booking process.

Yes. EAs and travel managers can book on behalf of clients using the Favourite Guests feature in a registered account. The registered account holder is responsible for all bookings made under their account, including any fees or charges. Corporate accounts allow designated bookers with consolidated billing. Please note: the credit card used must belong to the registered account holder — using someone else's card is prohibited.

Contact Drivision in the first instance by visiting our contact page with your booking reference, the disputed amount, and the reason for the dispute. Drivision will investigate and respond within a reasonable timeframe. Initiating a credit card chargeback without first attempting to resolve with Drivision is a breach of the Terms of Service.

All prices are fixed-price with no surge pricing. Use the instant quote tool for your specific route and date.

Use the instant online quote tool on the website or RideMinder app — enter your trip details and a fixed price is returned within seconds. No verbal quotes are provided — all pricing must be obtained and confirmed online. Automated quotes are generated using mapping tools and Drivision reserves the right to vary prices if route conditions are materially different from those mapped.

• Australian-issued cards: 1.7% + $0.30 per transaction
• International/overseas-issued cards: 3.5% + $0.30 per transaction

Card type is detected automatically at the time of payment via BIN lookup. Drivision processes all payments securely via Stripe. Drivision does not store card details — these are managed entirely by Stripe.

No. Drivision does not include gratuities or non-disclosed fees in quoted trip prices. Any tip is entirely at the passenger's discretion and is a matter between the passenger and driver only. Drivision cannot facilitate gratuity payments through its credit card facilities.

Yes. GST (10%) applies to all Drivision Australia services in accordance with Australian tax law. All quoted and invoiced amounts include GST. Tax invoices/receipts are available through the RideMinder platform after each trip — GST-registered clients can use these for input tax credit claims.

• 10+ trips/month: 10% discount
• 50+ trips/month: 15% discount
• Day rate: $750 per 10-hour day

Corporate accounts also receive priority booking, monthly consolidated billing, detailed trip reporting, and dedicated account management. Contact our contact page to establish an account.

Yes. Receipts and tax invoices are generated automatically after each completed trip and are accessible through the RideMinder app and platform. Corporate account holders receive consolidated monthly invoicing. For historical invoices or reissues, contact our contact page.

Yes. The following additional charges may apply:

• Baby/child seat: $25 per seat (specified at booking)
• Credit card surcharge: 1.7% (AU) or 3.5% (international) + $0.30
• Admin fee: $15 for failed/manual card processing
• Cancellation fees: See Cancellations section
• Waiting time: Beyond the complimentary wait time (30 min domestic, 60 min international)
• Damage or cleaning: Actual cost charged to hirer
• Fleet coordination fee: Applies to Delegation/VIP multi-vehicle bookings

All additional charges are outlined on the website and in the Terms of Service.

Special event bookings (concerts, sporting events, touring shows) must be cancelled 7 days or more before the scheduled pickup. Cancellations with less than 7 days' notice are charged the full quoted price (100%). Drivision strongly recommends booking and confirming special event transport well in advance.

Special vehicle bookings (e.g. Mercedes S-Class for weddings, stretch vehicles) must be cancelled 7 days or more before pickup. Cancellations with less than 7 days' notice are charged the full cost of the booking (100%) regardless of the notice given.

Delegation and VIP transport is governed by a separate Booking Policy. Key elements include a 4-hour minimum booking, a day rate that applies from 6 hours of service, required booking lead times (varies by fleet size), fleet coordination fees for multi-vehicle arrangements, and a deposit requirement. The full Delegation & VIP Booking Policy is available from our contact page.

Cancel online through the RideMinder app or platform — this is the preferred method as it ensures a clear audit trail. Alternatively, call 1300 374 847 (24/7). The cancellation time recorded will be the time the cancellation is confirmed in the system — not when you initiated contact. Always obtain a cancellation confirmation reference number.

When you book an airport pickup, you must provide a valid flight number and the scheduled arrival time. Drivision's system (via RideMinder) monitors your flight in real time — if your flight is delayed or arrives early, the driver's schedule adjusts automatically. Drivers are briefed on your flight status before departing for the airport.

• Domestic flights: 30 minutes complimentary wait time from actual landing time
• International flights: 60 minutes complimentary wait time from actual landing time (allowing for customs/immigration/baggage)
• Regular (non-airport) pickups: 10 minutes complimentary wait time

Additional waiting beyond these periods may attract a waiting charge.

All Drivision airport pickups include complimentary meet and greet. Your driver will:

• Wait at the arrivals gate with a name board (displayed on a large smartphone or iPad)
• Assist with luggage from the arrivals area to the vehicle
• Be in professional attire (dress shoes, black pants, shirt and jacket)
• Have water available in the vehicle
• Hold access credentials for Canberra Airport pickup zones (ACT licenced operator)

Yes. Drivision holds ACT Transport Accreditation, a Canberra Airport Ground Transport Licence, and government partnerships that provide priority access to the Parliamentary Triangle and airport pickup zones. Drivision operates under licences HC164S / TBS0018 / ACTBS141TC in the ACT.

All major Australian airports including: Canberra (CBR), Sydney (SYD), Melbourne Tullamarine (MEL), Melbourne Avalon (AVV), Brisbane (BNE), Perth (PER), Adelaide (ADL), Hobart (HBA), Darwin (DRW), Gold Coast (OOL), Sunshine Coast (MCY), Cairns (CNS), Townsville (TSV). International airport transfers in NZ, Philippines, Singapore, UK, Ireland, Italy and USA are available through partner networks.

Contact Drivision immediately on 1300 374 847 if your flight is cancelled. Flight monitoring will detect significant delays, but proactive communication is strongly advised. Cancellation fee rules apply based on how close to the scheduled pickup time the cancellation is notified — if the flight cancellation is outside your control and you notify us more than 4 hours before the original pickup time, no fee applies.

Yes. This is one of Drivision's most valued services. When Canberra Airport is affected by fog or operational disruptions, we provide emergency Canberra to Sydney Airport transfers (approximately 3 hours, Hume Highway). This service has saved numerous clients from missed flights. Call 1300 374 847 as soon as you know — our response is immediate. This is treated as an urgent booking.

Yes. Luggage assistance is included in all airport transfer bookings. Drivers will assist from the arrivals area to the vehicle and from the vehicle to the departures entrance.

Drivision provides a full corporate transport solution including:

• Dedicated corporate monthly accounts with consolidated invoicing
• Priority booking with guaranteed availability
• Executive fleet (BMW 7 Series, Mercedes S-Class, E-Class)
• EA and travel manager booking access
• Detailed trip reporting for expense management
• Volume discounts (10% at 10+ trips/month, 15% at 50+)
• Day rate: $750 per 10-hour day

Drivision has provided formal transport proposals to large enterprises including Accenture and Westpac. Contact our contact page for a corporate transport proposal.

Volume discounts and monthly account arrangements can reduce these rates further. All corporate rates are fixed-price — no surge pricing.

Yes. Corporate accounts support EA and travel manager booking access. EAs can manage bookings for multiple executives through the RideMinder platform using the Favourite Guests feature. Consolidated billing is available so all trips are invoiced monthly to the corporate account rather than charged to individual cards. Contact our contact page to configure EA access.

Yes. Drivision works with travel management companies, corporate travel agencies, and referral partners. We have established relationships with ground transport referral partners including Legion Limousines. Agency partners can earn referral commissions — contact our contact page to discuss a partnership arrangement.

Yes. Drivision can prepare a tailored corporate transport proposal including: vehicle tiers, tiered pricing, volume discount schedule, day rates, corporate account terms, and EA booking options. Proposals have been prepared for government agencies, large professional services firms, and financial institutions. Email our contact page with your organisation's travel profile (estimated monthly trips, vehicle class requirements, billing preferences).

• New Zealand — Auckland, Wellington, Christchurch
• Philippines — Manila and major cities
• Singapore
• United Kingdom — London and surrounding areas
• Ireland — Dublin and regional
• Italy — Rome, Milan, major cities
• United States of America — Major cities

Services are provided through a trusted partner network. The Drivision service standard and booking experience is consistent across all destinations.

Overseas transfers are booked through the static overseas booking panel at drivision.com.au/overseas-bookings — note this uses a static booking form rather than the RideMinder instant quote widget. You can also visit our contact page with your destination, date, flight details, and vehicle requirements for a custom quote.

Overseas transfer pricing is customised based on destination, vehicle type, distance, and local partner rates. Pricing is provided as a fixed quote — no surge pricing. International card surcharges apply (3.5% + $0.30). Payment is in Australian dollars unless otherwise arranged.

Drivision's overseas partners are selected for their adherence to the same service standards upheld in Australia: professional licensed drivers, meet and greet at arrival, name signage, luggage assistance, luxury vehicles, and real-time communication. All bookings are managed through Drivision's coordination — clients deal only with Drivision throughout the process.

Drivision Mobility Solutions is the specialist transport division of Drivision Pty Ltd providing NDIS-compliant disability support transport, aged care transportation, and the WILLing to Care shuttle service in Canberra, ACT and the Queanbeyan/NSW region. We are an NDIS-compliant (but not NDIS-registered) accredited transport operator in both the ACT and NSW.

We are a Canberra-based family business committed to providing affordable, compassionate, and reliable transport for people living with disability, older Australians, and their carers — at a level of care and dignity that goes beyond simply getting from A to B.

Drivision Mobility Solutions operates exclusively in Canberra, ACT and the Queanbeyan/NSW region. This includes all ACT districts: Belconnen, Tuggeranong, Gungahlin, Weston Creek, Inner North, Inner South, Woden Valley, Molonglo Valley. Also Queanbeyan, Fyshwick, Braddon, Dickson, Yarralumla, Deakin, Phillip, Mawson, Bruce, Macquarie, Kingston, Griffith, and surrounding suburbs. The service does not currently operate outside of this region.

Drivision Mobility Solutions is NDIS-compliant but not NDIS-registered. This is an important distinction:

• Self-managed participants: Can use Drivision Mobility Solutions ✓
• Plan-managed participants: Can use Drivision Mobility Solutions (through their plan manager) ✓
• NDIA-managed participants: Cannot use Drivision Mobility Solutions as their funds are managed by the NDIA, which requires a registered provider ✗

Contact us to confirm your eligibility before booking. We work with major plan managers including My Plan Manager, QDMS, Prudent, and Connections Case Management.

• Phone (24/7): 1300 DRIVISION (1300 374 847)
• WILLing to Care / NDIS email: our contact page
• General bookings: our contact page
• Website: mobsolutions.drivision.com.au
• Register as passenger: app.rideminder.com/register/DRIVISIONMS

We have established relationships with the following NDIS Plan Managers in Canberra:

• My Plan Manager — myplanmanager.com.au
• QDMS (Quality Disability Management Services) — qdms.com.au
• Prudent Plan Management — prudentplanmanagement.com.au
• Connections Case Management (CCM) — connectionscm.com.au

We are also willing to work with other plan managers — contact us with details of your plan manager to confirm arrangements.

• NDIS Disability Support Transport — door-to-door personal assistance, community access transport, medical appointments, social outings
• WILLing to Care Shuttle — regular group transport shuttle for supported activity participants in Canberra/Queanbeyan
• Aged Care Transportation — compassionate assisted transport for older Australians (medical, shopping, social, personal care, airport)
• Home Care Package Compatible Transport — coordination with HCP providers and case managers

Operator Accreditations: ACT Transport Accreditation (HC164S / TBS0018 / ACTBS141TC), NSW BSP-438191.

Driver Requirements (all drivers must hold):

• Working with Vulnerable People (WWVP) clearance
• National Police Check
• Disability awareness and sensitivity training
• First aid and emergency response certification
• Professional driver accreditation (ACT & NSW)
• Ongoing development and periodic reassessment

Compliance Documents: Epilepsy Management Plan, Safety Management Plan, Incident Reporting system (Formspree: xreydnrd), Driver Service Level Agreement.

All trips are managed through the RideMinder® platform. Passengers and authorised family members / guardians can track trips in real time through the RideMinder Passenger App (iOS and Android). For WILLing to Care shuttle services, guardians automatically receive SMS notifications with real-time tracking information for every trip — no app download required for basic guardian tracking.

NDIS participants who are self-managed or plan-managed and reside in or near Canberra/Queanbeyan. NDIA-managed participants cannot use our service as we are not a registered NDIS provider. Participants must have transport or community participation funding in their NDIS plan (Support Category 04 — Assistance with Social, Economic and Community Participation).

For aged care clients, services may also be accessed under a Home Care Package (HCP). Contact us to discuss your specific plan and eligibility.

NDIS funding through our services can cover a wide range of community activities:

• Medical appointments (GP, specialist, allied health, hospital outpatients)
• Community participation and social outings
• Day programs and supported activity transport
• Shopping, errands, and essential services
• Personal care appointments (hairdresser, podiatrist, optometrist)
• Airport transfers with disability luggage assistance
• WILLing to Care shuttle service (for registered participants)

Funding comes from your plan's Support Category 04 — Assistance with Social, Economic and Community Participation budget.

Because our drivers provide much more than just transport. They are trained disability support workers who:

• Provide personal care assistance — helping with mobility aids, walking frames, and personal equipment
• Assist door-to-door from the home through to the destination and back
• Support shopping and errand completion (carrying bags, navigating spaces)
• Provide assistance at medical facilities
• Ensure safety, dignity and comfort throughout every journey

All drivers hold WWVP clearances, police checks, disability awareness training, and first aid certification. This level of qualified, accredited support is consistent with NDIS disability support rates.

• App: RideMinder® Passenger App — register at app.rideminder.com/dashboard/signup/DRIVISIONMS
• Online: app.rideminder.com/dashboard/login
• Phone: 1300 DRIVISION (1300 374 847)
• Email: our contact page
• SMS: Send a text to 1300 374 847

For regular recurring bookings, contact us to set up a standing arrangement — we'll ensure you never miss a regular medical visit or community activity.

Our current fleet consists of standard vehicles only. We can accommodate:

• Ambulant passengers (those who can transfer in and out of a standard vehicle)
• Foldable/collapsible manual wheelchairs (stored safely in the boot)
• Walking frames, crutches, and other ambulant mobility aids
• Up to 5 NDIS participants with equipment space

Drivision Mobility Solutions invoices for services using the correct NDIS line item codes (see pricing section). For plan-managed participants, invoices are sent directly to your plan manager for payment. For self-managed participants, invoices are provided directly and payment is by the participant from their plan funds. Service Agreement terms apply — copies available from our contact page.

All incidents are managed under Drivision's Safety Management Plan. Drivers are trained in first aid and emergency response. Incidents should be reported at:

• Online form: mobsolutions.drivision.com.au/incident-reporting
• Phone: 1300 374 847
• Email: our contact page

All incident reports are reviewed and responded to. Drivision's Epilepsy Management Plan is publicly accessible at mobsolutions.drivision.com.au/epilepsy-management-plan.

Yes. A Drivision Mobility Solutions Terms of Service (17 sections) governs the provision of NDIS and transport services. It includes NDIS line items, a two-tier cancellation fee structure, participant responsibilities, and service standards. Available at mobsolutions.drivision.com.au or by visiting our contact page.

Fares combine a minimum time charge with a distance rate:

Example 1 — Weekday doctor's appointment (5km, one-way):
Time: 45 min at $70.23/hr = $52.67
Distance: 5km at $1.02/km = $5.10
Total: $57.77 (Cost per person with 3 passengers sharing: $19.26 each)

Example 2 — Shopping trip with pharmacy stop (8km):
Time: 60 min at $70.23/hr = $70.23
Distance: 8km at $1.02/km = $8.16
Total: $78.39 (Cost per person with 3 passengers sharing: $26.13 each)

Example 3 — Medical appointment with return (10km each way):
Time: 90 min at $70.23/hr = $105.35
Distance: 20km at $1.02/km = $20.40
Total: $125.75 (Cost per person with 3 passengers sharing: $41.92 each)

Full pricing schedule is available for download at mobsolutions.drivision.com.au/aged-care-transportation.

Yes. NDIS pricing is set annually by the NDIS Pricing Arrangements and Price Limits (PAPL) document published by the NDIS Quality and Safeguards Commission. Drivision Mobility Solutions charges NDIS statutory rates — we do not charge above the NDIS price limit. Rates are updated each financial year (FY25/26 rates are current as at publication). Visit mobsolutions.drivision.com.au/pricing for current rates.

Yes. Group transport is one of the most cost-effective ways to use NDIS funding for transport. Trips can carry up to 5 NDIS participants (with equipment space). The hourly and distance cost is shared across participants — see the fare examples above. The WILLing to Care shuttle service is specifically designed as a group transport option and can significantly reduce individual costs.

• Medical Appointments: GP, specialist, hospital outpatients, pathology, radiology, allied health — with waiting or return transport.
• Shopping & Errands: Assisted transport to supermarkets, pharmacies, banks. Driver helps carry bags.
• Social & Community Outings: Visits to family, community centres, churches, clubs, day activities.
• Personal Care: Hairdresser, podiatrist, optometrist, and similar appointments.
• Home Care Support Transport: Working alongside home care providers as part of an HCP care plan.
• Airport & Long Distance: Airport transfers and interstate connections.

• Independent seniors who no longer drive or feel confident driving
• Seniors using walking frames, sticks, crutches, or foldable collapsible wheelchairs
• Home Care Package (HCP) recipients needing transport as part of their care plan
• Families needing reliable transport for elderly parents
• Post-procedure/surgery recovery patients needing careful transport
• CALD (Culturally and Linguistically Diverse) community seniors who benefit from patient, respectful service

Yes. Drivision Mobility Solutions works with home care coordinators and HCP providers to deliver transport as part of an older client's broader care plan. We coordinate with case managers to ensure continuity of service. Home care providers and coordinators looking for a reliable transport partner in Canberra are invited to contact our contact page to discuss a service arrangement.

Drivision's aged care drivers provide full door-to-door care:

• Arrive 5 minutes early — no rushing or anxious waiting
• Help from the front door to the vehicle
• Assist with mobility aids, bags, and personal belongings
• Patient and compassionate — work at the client's pace throughout
• Wait at appointments or arrange return pickup as needed
• Ensure safe return home and assist back to the door
• Real-time tracking for family members via RideMinder app

Where possible, we assign the same driver for regular clients to build familiarity and trust.

Yes. Family members can track trips in real time through the RideMinder® platform and Passenger App — available on iOS and Android. This provides reassurance that a parent or loved one is safely travelling and on schedule. For WILLing to Care participants, guardians automatically receive SMS notifications without needing to download an app.

Yes. Set-and-forget recurring bookings are one of our most valued features for aged care clients. We can set up regular weekly appointments (e.g. every Tuesday for physio, every Friday for grocery shopping) so the client never has to worry about organising transport. Call 1300 374 847 or visit our contact page to arrange.

All Canberra districts including: Belconnen, Tuggeranong, Gungahlin, Weston Creek, Inner North, Inner South, Woden Valley, Molonglo Valley, Queanbeyan, Fyshwick, Braddon, Dickson, Yarralumla, Deakin, Phillip, Mawson, Bruce, Macquarie, Kingston, and Griffith. Full suburb coverage across the ACT and immediate NSW border region.

WILLing to Care is a dedicated supported transport shuttle service for participants with disability in Canberra and Queanbeyan. It provides regular group transport to supported activities and community programs run by WILLing to Care PTY LTD. The shuttle runs on a fixed morning and afternoon schedule, picking up participants from their homes across Canberra suburbs and transporting them to the WILLing to Care activity site and returning them home.

Standard schedule: Morning target — 9:00 AM at WTC; Afternoon return — 3:05 PM departure.

Guardians receive SMS notifications for every WILLing to Care trip — including driver details, estimated pickup time, and a real-time tracking link. Notifications are sent regardless of which driver is assigned for that day. The standard greeting in communications is: "Good evening, Tony from Drivision." No app download is required for guardians to receive these SMS updates.

Register at mobsolutions.drivision.com.au/willing-to-care or visit our contact page. For new participant enquiries, contact Paul Sheehan as the designated contact for onboarding. Participants must have appropriate NDIS funding (plan-managed or self-managed) to use the shuttle service.

The WILLing to Care shuttle operates an Easter Holiday Program and other school holiday programs. Guardians are notified in advance of holiday program schedules, and transport registration for holiday programs is managed via SMS communication to guardians. If you need to register for an upcoming holiday program, visit our contact page.

The WILLing to Care shuttle covers suburbs across Canberra and Queanbeyan. Known regular pickup locations include: Gordon, Chisholm, Queanbeyan, Hughes, Narrabundah, and other ACT/Queanbeyan suburbs. Representative route timings: Hughes → Gordon approximately 20–25 minutes; Chisholm → Hughes approximately 15–20 minutes; Gordon → Chisholm approximately 10 minutes. Exact routes vary by registered participants each day.

WILLing to Care shuttle transport is invoiced under the standard Drivision Mobility Solutions NDIS line items. For group activities associated with WILLing to Care PTY LTD (the activity provider, separate from Drivision's transport service), relevant codes include:

• 04_102_0136_6_1 — Group Activities / Non-Face-To-Face
• 04_599_0136_6_1 — Centre Capital Costs
• 04_591_0136_6_1 — Activity Based Transport

Note: Transport codes 04_591_0136_6_1 and 01_799_0120_1_1 are treated as transport items and separated from non-transport subtotals in invoicing.

• Working with Vulnerable People (WWVP) clearance (ACT/NSW)
• National Police Check (renewed periodically)
• Disability awareness and sensitivity training
• First aid and emergency response certification
• Professional passenger transport driver accreditation (ACT & NSW)
• Ongoing periodic skill development and reassessment

All Drivision Australia drivers hold their state-appropriate Passenger Transport Driver Authorisation (e.g. H accreditation / D accreditation in ACT). Requirements include:

• Valid hire vehicle (H) accreditation from Access Canberra (ACT) or equivalent state authority
• Clean driving record — no major traffic violations
• Police check / National Character Check
• Minimum 2 years commercial driving experience
• Professional presentation and communication skills
• Expert local knowledge (Canberra and surrounds)

Compliance note: operating without proper Passenger Transport Driver Authorisation attracts significant penalties including licence suspension, insurance voidance, and substantial fines.

Drivision's Driver SLA is a comprehensive 24-section agreement governing all aspects of driver conduct and obligations. Key sections include: vehicle presentation standards (§ various), company vehicles and vehicle maintenance fee of 50% of advertised fare (§17 & §18), vulnerable passenger and WILLing to Care protocols (§19), and an amendment register. The full SLA is published at drivision.com.au/driver-service-level-agreement.

Yes. Drivision Mobility Solutions maintains a formal Epilepsy Management Plan (EMP) for passenger safety. All drivers are trained in seizure response protocols as part of their onboarding. The EMP is publicly accessible at mobsolutions.drivision.com.au/epilepsy-management-plan. Guardians of participants with epilepsy are encouraged to review the plan and discuss any specific requirements with the operations team at our contact page.

Yes. A comprehensive Safety Management Plan governs operations across both Drivision brands. It covers vehicle safety standards, driver conduct, incident reporting, emergency response procedures, vulnerable passenger protocols, and regulatory compliance. The Safety Management Plan is available at drivision.com.au/safety-management-plan.

Drivision Australia incidents:

• Online: drivision.com.au/incident-reporting
• Phone: 1300 374 847

Drivision Mobility Solutions incidents:

• Online: mobsolutions.drivision.com.au/incident-reporting
• Email: our contact page
• Phone: 1300 374 847

All incident reports are formally reviewed and responded to in line with the Safety Management Plan.

Drivision drivers operate as independent contractors under the following structure:

• Commission rate: 70% of all booked fares (standard rate for all service types)
• Company vehicle arrangement: Vehicle maintenance fee of 50% of the advertised fare applies when using a Drivision company vehicle (instead of 70% commission — effectively the vehicle cost is 20% of fare)
• Fuel: Drivision's responsibility for company vehicle drivers (fuel card provided)
• Tesla Model Y weekly rental (all-inclusive): $550/week, covering maintenance, servicing, and comprehensive insurance. Driver responsible for charging (~$30–50/week) and tyre replacement.

RCTI (Recipient Created Tax Invoice) templates are used for subcontractor driver payments.

Drivision Australia (chauffeur roles): Apply at drivision.com.au/careers — submit via JotForm (form.jotform.com/252400993401046). Applications for the current ACT Tesla Model Y position close 30 September 2026.

Drivision Mobility Solutions (support transport roles): Apply at mobsolutions.drivision.com.au/careers or visit our contact page.

• H accreditation (Hire Vehicle) — Required. Apply via Access Canberra.
• D accreditation (Rideshare) — Required. Allows you to also accept Uber/rideshare during quiet periods.
• O accreditation (Omnibus) — Preferred but not mandatory.
• Clean driving record — No major traffic violations.
• National Police Check / Character Check — Required.
• First Aid Certificate — Preferred.

For Mobility Solutions roles, Working with Vulnerable People (WWVP) clearance is also mandatory.

Drivision drivers earn 70% commission on all bookings — airport transfers, corporate bookings, weddings, hourly hire, and all other service types. This applies to drivers using their own vehicles. Drivers using a Drivision company vehicle have a vehicle maintenance fee of 50% of the advertised fare applied (effectively their net is reduced by the vehicle cost). There are no hidden fees or deductions beyond the commission structure.

• Vehicle: 2024 Tesla Model Y
• Weekly rental: $550/week all-inclusive (maintenance, servicing, comprehensive insurance)
• Driver pays: Charging costs (~$30–50/week depending on usage) and tyre replacement
• Rideshare eligible: Yes — drivers with D accreditation can use the Tesla for Uber/rideshare during non-Drivision periods
• Typical start time: Within 2 weeks of application approval

1. Research & Prepare — Confirm all ACT accreditations are current through Access Canberra.
2. Submit Application — Complete the online JotForm with all documentation attached.
3. Verification — Background checks and document verification (2–3 business days).
4. Interview — Phone or video call (30–45 minutes) to discuss experience and expectations.
5. RideMinder® Training — Training on the app platform, booking system, flight tracking, and vehicle operation (approx. 1–2 hours).
6. Begin Driving — Start accepting pre-booked rides. Most drivers are earning within 2 weeks of application.

Yes. Drivision offers flexible scheduling as an independent contractor. Part-time is possible, but the $550/week vehicle rental is a significant fixed cost at lower booking volumes. Availability during peak hours — particularly early morning airport transfers and late-night returns — significantly increases earning potential. Many drivers supplement Drivision bookings with rideshare income (Uber etc.) using the same vehicle during quiet periods.

• Access to limousine pickup points at Canberra Airport
• RideMinder® platform training and ongoing support
• Pre-booked ride allocations (airport, corporate, hourly, wedding)
• Fuel card (for company vehicle drivers — Drivision's responsibility)
• RCTI (Recipient Created Tax Invoice) payment processing
• Full Driver SLA documentation and compliance guidance

Enquiries: our contact page or call 1300 374 847.

Drivision Australia has driver opportunities across: ACT, NSW, NT, QLD, SA, TAS, and WA. Each state requires different Passenger Transport Driver Authorisation from the relevant transport authority. The current company vehicle position is based in the ACT. Drivers must hold the correct accreditation for every state they operate in — Drivision does not provide compliance advice, and applicants are responsible for meeting all regulatory requirements.

RideMinder® is the booking and dispatch platform used by both Drivision Australia and Drivision Mobility Solutions. It provides passengers with real-time driver tracking, booking management, flight monitoring, instant quotes, and secure payment processing. Drivers use the RideMinder Driver App to receive and manage job allocations. The platform is available on iOS and Android.

Drivision Australia passengers:

• Register: app.rideminder.com/register/drivision
• iOS App: Search "RideMinder Passenger" on the App Store
• Android App: Search "RideMinder Passenger" on Google Play

Drivision Mobility Solutions passengers:

• Register: app.rideminder.com/register/DRIVISIONMS
• iOS & Android apps as above

Drivers:

• iOS: Search "RideMinder Driver" on App Store
• Android: Search "RideMinder Driver" on Google Play

• Instant fixed-price quotes
• Real-time driver tracking via GPS
• Flight monitoring and automatic adjustment for delays
• Booking confirmation and receipts
• Secure Stripe-powered payment
• Favourite destinations and favourite guest profiles
• Booking history and trip reporting
• 24/7 in-app support access

• Drivision Australia: Provider ID — pro-bd9b9800-1c40-4e4c-acaa-0ec3e8dcf685
• Drivision Mobility Solutions: Registration code — DRIVISIONMS

These IDs are used in the RideMinder quote widget embedded on the websites and in direct registration links.

Yes. RideMinder uses Stripe for all payment processing. Drivision does not store your credit card details — they are held securely by Stripe, a PCI-DSS compliant payment gateway. All transactions are encrypted. Drivision uses BIN lookup (HandyAPI) to detect whether a card is Australian or international-issued for correct surcharge application.

Drivision collects customer information for the purpose of providing transport services — including name, contact details, and payment information (held by Stripe, not Drivision). Information is not shared with third parties beyond what is necessary to provide the service. The full Privacy Policy is published at drivision.com.au/privacy-policy.

Yes. Drivision uses Sophiie.ai as a virtual receptionist (OrgID: org_2orxbmCfv9azzFxySgWvNgZwyTkx) to manage inbound calls, SMS interactions, and CRM-based caller recognition workflows. Sophiie handles initial call routing, booking enquiries, and client identification. For complex or urgent matters, calls are escalated to the Drivision operations team. Sophiie is integrated across both brand websites in the footer. Support for Sophiie configuration: the Sophiie support team.

• Company name: Drivision Pty Ltd
• ABN: 39 661 923 431
• ACN: 661 923 431
• Trading as: Drivision Australia (chauffeur brand) and Drivision Mobility Solutions (disability/aged care transport brand)
• ACT Licences: HC164S / TBS0018 / ACTBS141TC
• NSW Licence: BSP-438191
• Phone: 1300 DRIVISION (1300 374 847)
• Operating area: Australia-wide (chauffeur) and ACT/Queanbeyan (Mobility Solutions)

• Facebook (Mobility Solutions): facebook.com/dvmobsolutions
• LinkedIn: linkedin.com/company/drivision-australia
• Instagram: instagram.com/drivision_aus

Drivision manages its telecommunications accounts through Optus. The business uses a dual-SIM iPhone setup for SMS routing between brands. The 1300 DRIVISION number (1300 374 847) is the single point of contact for both Drivision Australia and Drivision Mobility Solutions.

Yes. Drivision Mobility Solutions has a dedicated video resources section at mobsolutions.drivision.com.au/video-resources, which includes instructional and onboarding videos for participants and guardians. Drivision Australia publishes articles and industry information at drivision.com.au/driving-with-vision.