1. Parties

This agreement is between the Driver who is registering online, referred to as Contractor, and:

2. Background

Drivision Australia conducts a ground transport business in Australia and provides premium chauffeur and executive transport services utilising the services of professional drivers.

Drivision Australia has agreed to engage the Contractor to provide chauffeured hire car and/or special vehicle services on the terms and conditions set out in this agreement.

The Contractor is a professional driver and has represented that he/she is experienced in the supply of chauffeured hire car and/or special vehicle and related driver services, and has agreed to perform the services under this agreement in a manner consistent with the provisions of this agreement, best practice standards for the kind of work required and in accordance with all requirements of applicable laws.

The parties agree for consideration of the mutual agreements contained in this agreement to the terms and conditions set out in this agreement.

3. Binding Agreement

This agreement (and the service levels contemplated in it) constitute a binding agreement between Drivision Australia and the Contractor.

4. Relationship

The parties acknowledge and agree that the relationship between them constituted or evidenced by this agreement is not one of employment. Drivision Australia is not an employer, and the Contractor is not an employee of Drivision Australia. The relationship is one of principal and contractor.

5. Appointment

By entering into this agreement the Contractor agrees to provide during the term of this agreement ground transport services for specified trips, in each case strictly in accordance with the provisions of this agreement.

In consideration for those services Drivision Australia will pay the Contractor the contracted sum, being the advertised price of each booking (inclusive of GST) plus authorised chargeable extras where applicable.

6. Term and Termination

Commencement

This agreement commences after all of the following have successfully taken place:

1. The Contractor completes the online registration/application form and provides all required information
2. The Contractor accepts this Service Level Agreement (SLA) by ticking the acceptance option box
3. The Contractor accepts the Safety Management Plan (SMP) by ticking the acceptance option box
4. The Contractor's ABN is confirmed as GST registered by a Drivision Australia manager
5. The Contractor is confirmed as eligible to drive a public passenger vehicle per relevant state government requirements
6. The Contractor attends an interview (in person or via video call), provides original documentation, and presents professionally
7. The Contractor undergoes training and demonstrates clear knowledge of the SLA and SMP by achieving 100% accuracy on the knowledge tests
8. The Agreement is held valid for updates which may be effected from time to time. The driver is presumed to accept all changes unless written notice is received by Drivision Australia within 5 working days from the date of the email being issued to the Contractor with the updated Agreement

Termination

This agreement will remain in full force and effect until terminated in writing by either party. In the event that this agreement is terminated by either party, Drivision Australia will determine the action to be taken in relation to all pending bookings previously allocated to the Contractor.

If the agreement is terminated by the Contractor, the Contractor is bound by this agreement to give at least 72 hours' notice and must, unless relieved of such responsibility by written notice from Drivision Australia, fulfil all allocated bookings in respect of such 72-hour notice period.

Suspension

Drivision Australia reserves the right to suspend any Contractor from its list and refuse to supply bookings to the Contractor and recall previously allocated bookings at its absolute discretion.

7. Non Transferrable

This agreement is non-transferrable by the Contractor to another party. In the event that the Contractor cannot fulfil his/her obligations to accepted bookings in person for any reason the Contractor must call Drivision Australia in advance and return all bookings to Drivision Australia.

If the Contractor is planning on a period of leave and appointing another driver to drive his/her vehicle during that time, the Contractor must advise Drivision Australia in writing in advance and include full contact details of the replacement driver. The replacement driver must register with Drivision Australia and be deemed eligible by going through the entire driver onboarding and engagement process. No exceptions will be made.

8. Contractor Undertaking

The Contractor gives in favour of Drivision Australia the following specific undertakings:

1. I will be responsible for payment of any federal and state payroll and self-employment taxes attributable to payments received and acknowledge that I am not an employee of Drivision Australia for any purposes
2. I am not working under the supervision of Drivision Australia and will set my own work hours and routine
3. Where I am operating my own vehicle, I will provide my own vehicle, materials, tools and equipment with no expectation of reimbursement for out-of-pocket expenses. Where I am operating a Drivision Australia company vehicle, the terms of Section 17 (Company Vehicles) and Section 18 (Vehicle Maintenance Fee) apply
4. I will perform services at the rate quoted for each ground transport booking accepted by me from Drivision Australia, in each case inclusive of GST, plus authorised chargeable extras where applicable and provided I follow the extra charges process requirements outlined herein

9. Non-Solicitation Covenant

It is a fundamental term of the relationship between Drivision Australia and the Contractor, and of this agreement, that the Contractor warrants that he/she does not under any circumstance directly or indirectly approach, solicit or accept work in any form from customers of Drivision Australia.

Should a Drivision Australia customer communicate directly with the Contractor to make a booking or to edit an existing booking, the Contractor must immediately advise the customer that the Contractor is not authorised to take or alter such bookings and the customer should call Drivision Australia on 1300 374 847.

Further, if this agreement is suspended or terminated for any reason the Contractor is strictly prohibited at any time during the 12-month period after such suspension or termination from directly or indirectly contacting any Drivision Australia customer to solicit or accept work on the Contractor's or any other person's behalf.

In the event of any breach by the Contractor of his/her obligations under this section, Drivision Australia will be entitled to seek and obtain injunctive relief in addition to any other remedy. The provisions of this section survive termination of this agreement.

10. Training & Knowledge Testing

The Contractor agrees to undertake and complete any training session and/or testing, as required by Drivision Australia. Any Contractor who does not complete required training and testing will not be activated for service and will not be able to access the RideMinder Driver App, or will be suspended with access blocked.

11. Mandatory Requirements

Current Driver's Licence

The Contractor warrants he/she will at all times hold a current driver's licence. The Contractor agrees to upload a copy of his/her driver's licence during the online registration process and to update these images as required.

Current Hire Car / Rideshare Qualifications

The Contractor warrants he/she holds current hire car or rideshare driver qualifications (including any relevant authorisation, accreditation or endorsement) as set by the relevant state or territory government under which the Contractor operates. This includes, but is not limited to, hire car licences, public passenger vehicle authorisations, and rideshare-specific endorsements where applicable. Documents must be uploaded during registration and updated as required. The Contractor also agrees to provide the relevant qualification documents during the interview process as required.

Vehicle Registration Certificate

The Contractor warrants he/she holds current and appropriate vehicle registration as set out by the state government under which the Contractor operates. This requirement applies to Contractors operating their own vehicle. Contractors operating a Drivision Australia company vehicle must confirm the company vehicle registration is current prior to commencing any booking.

CTP Insurance

The Contractor warrants he/she will at all times hold the required compulsory third party insurance (CTP/Greenslip) as required by the relevant state government. This requirement applies to Contractors operating their own vehicle. Contractors operating a Drivision Australia company vehicle must confirm that the company vehicle's CTP insurance is current prior to commencing any booking. Some states (including NSW) require confirmation that the CTP Insurance covers Third Party Property Damage.

Vehicle Insurance

The Contractor warrants that he/she has, and will have at all times, appropriate vehicle insurance cover complying with all relevant road use and commercial hire car requirements. Contractors operating a Drivision Australia company vehicle must confirm that the company vehicle's insurance coverage is current and appropriate prior to commencing any booking.

Vehicle Maintenance & Condition

The Contractor warrants that he/she will at all times operate a vehicle in excellent mechanical working order and maintained to the highest standards as per the manufacturer's recommendations, and kept to the highest level of cleanliness (internally and externally) at all times. Contractors operating a Drivision Australia company vehicle must report any defects, damage or cleanliness concerns to Drivision Australia immediately and must not commence a booking in a vehicle that is not in a fit and proper condition.

ABN Registered for GST

The Contractor warrants that he/she holds and will always hold a current ABN, registered for GST. Any Contractor whose ABN becomes unregistered for GST will be immediately suspended.

Hand Held Mobile Device

The Contractor warrants he/she will have a hand held mobile device capable of downloading and operating the current iOS or Android RideMinder Driver App.

Driver Information Maintenance & Advice

The Contractor warrants that he/she will maintain as current and accurate all the details provided on registration and will inform Drivision Australia immediately of any changes.

Driver Tracking Agreement

The Contractor warrants he/she agrees to be tracked via the RideMinder Driver App for geolocation services, navigation assistance and customer app visibility. Tracking is only active when the Contractor is logged into the RideMinder Driver App.

Driver Government Information Access Agreement

The Contractor warrants he/she agrees for Drivision Australia to access driver information from relevant government bodies in order to complete legal obligations for ensuring Contractor eligibility. Drivision Australia guarantees any private information will be used strictly to determine Contractor eligibility and will not be shared with any third party unless required by law.

Driver-Customer Communication Tracking Agreement

The Contractor warrants he/she understands and agrees that Drivision Australia will track and monitor all communications between the Contractor and Drivision Australia customers facilitated using the RideMinder Driver App. These communications are security masked and customers/Contractor do not see each other's actual numbers.

Customer Rating Acknowledgement

The Contractor undertakes that he/she understands and acknowledges that Drivision Australia auto-sends a text message rating request to every customer at the end of every transfer on a scale of 1–5. Any rating less than 4 is automatically alerted to Drivision Australia management for further investigation. If the rating uncovers inappropriate or negligent driver conduct, the Contractor will be immediately suspended or terminated and the relevant authorities formally notified where necessary.

12. Duties & Responsibility

Communicating with Drivision Australia

NSW Private Hire Vehicle Mandatory Sticker

If operating in NSW, the Contractor warrants that he/she will ensure their vehicle has an approved retroreflective Private Hire Vehicle sticker fixed to their vehicle(s) as required by the Point-to-Point Commissioner under the Point To Point Transport (Taxis And Hire Vehicles) Act 2016.

Confidentiality

The Contractor warrants that he/she will not disclose any information relating to Drivision Australia and/or its customers, systems, network details, pricing information or other information of a confidential nature to any third party unless required by law. All information heard, overheard or discussed in the vehicle by customers or passengers during trips must remain strictly confidential.

Safety Obligations

The Contractor has absolute and final responsibility for ensuring the safety of yourself and any passengers you transport. Every effort should be made to meet all safety obligations and to communicate immediately with Drivision Australia for support and guidance if ever in doubt over the safe delivery of services or any incident or accident which occurs before, during or after a transfer.

General Duties

1. Be appropriately dressed (see dress code section for more detail)
2. Be well mannered and pleasant
3. Keep the vehicle clean and well presented at all times
4. Always maintain a strict no smoking policy
5. Ensure the vehicle cabin is at a comfortable temperature at all times — the interior must be comfortable before the journey commences
6. Assist with luggage and bags
7. Turn in-car devices down to a minimal volume
8. Do not engage in personal calls during a trip — if necessary, ensure hands-free devices are used and keep the call very brief
9. Strictly observe the provisions of all applicable laws, including road transport legislation and all related rules and regulations

Dress Code

The standard dress code for all Drivision Australia subcontractor drivers is formal business wear:

• Dark suit — black, grey, navy, or dark blue
• Black or brown shoes — clean and polished
• Clean fresh business shirt
• Clean crisp tie (men)
• Suit jacket to be worn for pickup of customer — can be removed before driving
• Clean fresh body hygiene; freshly shaved or neatly trimmed beard
• No strong aftershave or perfume; long hair tied back away from face

Prohibited Conduct

1. Never be under the influence of drugs or alcohol
2. Never drive while fatigued
3. Never drive if you have a notifiable criminal offence
4. Never disregard a road rule or legal requirement
5. Never drive a vehicle with defects in relation to providing a service under this agreement
6. Never under any circumstance be impolite, unprofessional, rude or abusive to a customer
7. Never smoke in or near the car prior to a pickup
8. Never multiple hire
9. Never fill up your tank when you have a customer on board
10. Never have inappropriate conversations with a customer — inappropriate topics include sex, religion, race and politics
11. Never fraternise with customers — never ask the customer for personal information or make any personal references of any kind
12. Never discuss money or the fare with a customer — always refer the customer back to Drivision Australia
13. Never accept payment from customers for travel in relation to Drivision Australia bookings
14. Never under any circumstance request a gratuity — this is entirely a matter for the customer and may be accepted by the driver only if offered entirely on the customer's own decision
15. Never allow a baby or child to travel in a vehicle unless a complying child/baby seat or child restraint has been fitted
16. Never forget to report any incidents or accidents (however small) to Drivision Australia as immediately as possible

13. Accepting Jobs

Managing Fatigue

It is the sole responsibility of the Contractor to manage fatigue for occupational health and safety reasons. The Contractor should aim to drive no more than 12 hours per day in total and should not accept early morning jobs after completing late jobs the night before, or vice versa. Any driver found to be pushing safety boundaries will be immediately terminated and reported to the relevant authorities.

Booking Offer & Fees

Drivision Australia will offer the Contractor bookings at a set fee via the RideMinder Driver App. The advertised fee will be the full fee payable to the Contractor on completion of the job.

Vision Impaired & Vulnerable Passengers

The Contractor agrees to accept and fulfil bookings for vision impaired passengers who require the companionship of a guide dog or other vulnerable passengers where mobility is affected. Where a booking involves passengers with special needs or disabilities, the Contractor must comply fully with the obligations set out in Section 19 of this agreement.

Courtesy Waiting Times

1. 10 minutes for regular pickups
2. 20 minutes for Special Event pickups
3. 30 minutes for Domestic Airport pickups from the time of aircraft touchdown
4. 60 minutes for International Airport pickups from the time of aircraft touchdown

Acceptance of Bookings

The Contractor agrees to accept bookings from Drivision Australia by way of the RideMinder Driver App after successfully registering, completing the onboarding process and being approved and activated for service delivery.

Booking Edits

When a customer makes a change to a booking which has been accepted by the Contractor, the Contractor will be notified in the RideMinder Driver App with a notification indicating "Action Required". The Contractor may accept or decline the new booking details. If the Contractor declines the revised booking it will be recalled to other drivers in the network.

Fulfilment of Accepted Bookings

Once the Contractor has accepted a Drivision Australia booking, he/she agrees to honour that booking under all circumstances, other than where prevented from doing so by reason of illness, accident or unavoidable traffic conditions. The Contractor agrees that he/she will not return a booking simply because he/she wishes to accept an alternative booking from a private client.

Never Off-load Drivision Australia Bookings

The Contractor must never under any circumstance offload a Drivision Australia booking to another driver. If for any reason the Contractor cannot fulfil an accepted booking, the Contractor must contact Drivision Australia as soon as he/she is aware of this and return that booking for reassignment.

Never Accept a Booking or Edit From Customers

The Contractor is strictly prohibited from accepting any request for bookings or changes to existing bookings from a Drivision Australia customer. The Contractor must advise the customer to contact Drivision Australia directly on 1300 374 847.

14. Doing Jobs

Monitor Flight Arrival Times

The Contractor warrants to Drivision Australia that he/she will monitor flight arrival times for all airport pickup bookings. It is strongly recommended that the Contractor use independent flight tracking applications to check on all flights at least 12 hours in advance. Any bookings where the flight number does not match the flight arrival time should be referred to Drivision Australia well in advance of pickup time.

Confirm On Way

For all bookings accepted by the Contractor, he/she will receive an in-app notification to confirm the booking 90 minutes prior to pickup time. The Contractor will have 45 minutes to confirm, indicating that the Contractor is on schedule to arrive at the pickup point at least 10 minutes prior to pickup time.

Arrive 10 Minutes Early

The Contractor must always use his/her best endeavours to arrive at a pickup point at least 10 minutes prior to the scheduled pickup time.

Customer Contact

For privacy and security reasons all customer contact must be made using the Customer Contact option in the RideMinder Driver App. The Customer Contact option will only become live 90 minutes before a booking commences and provided the driver has confirmed the booking. Do not call the customer unless absolutely necessary — text message on arrival is preferred.

Text Message the Customer

On arrival at the pickup point the Contractor must send the customer a text message using the Contact Customer option within the RideMinder Driver App. The text message must include:

1. Contractor's name
2. Contractor's vehicle plate number
3. Confirmation that the Contractor is at the pickup point or nearest legal stopping point

Missing Text Message Penalty

The price quoted for each booking includes a $10 incentive to ensure that the Contractor complies with the requirement to send a text message to the customer as set out above. If the Contractor fails to comply strictly with this requirement, you waive the right to such incentive and expressly authorise Drivision Australia to reduce the payment for the relevant booking by $10 without further notice to you.

Running Late

If the Contractor is for any reason running late due to unforeseen circumstances, it is the Contractor's responsibility to make immediate contact with Drivision Australia and in all cases at least 30 minutes before the scheduled pickup time. Failure to contact Drivision Australia in such situations may result in payment being wholly or partly withheld and/or the Contractor reimbursing Drivision Australia for its reasonable costs of compensating the customer.

Designated Airport Meeting Points

The Contractor agrees to be aware of the designated airport meeting points and wait at these points for all Drivision Australia customer airport pickups as outlined on the Drivision Australia website at www.drivision.com.au.

Digital Signs for Airport Pickups

The Contractor agrees to use a handheld device displaying the customer's name for all domestic and international airport pickups. Handwritten whiteboards are not acceptable. If the Contractor does not use a digital sign at an airport pickup point and this results in the Contractor not being able to locate the customer, this may result in partial or complete loss of payment.

Customer Not at Pickup Point

1. The Contractor must first attempt to call the customer using the Contact Customer option on the RideMinder Driver App
2. If the Contractor cannot contact the customer, he/she must then contact Drivision Australia
3. If Drivision Australia cannot make contact with the customer, the Contractor will be instructed to close the job as a No Show and will be released and paid the full agreed amount for the booking

Baby Seats

If on pickup a baby/child requiring an appropriate baby/child seat is amongst the customer's group and no such seat has been booked, the Contractor must refuse the job and contact the Drivision Australia operations manager immediately. In such instances the Contractor will be released and paid $50 plus any applicable waiting time allowance.

Slight Change of Destination

If upon entering a vehicle a customer directs the Contractor to an alternative destination, the Contractor may agree to take the customer to such destination if suitable. The Contractor must close the job with extras and indicate a figure under Other Extras for review and approval by Drivision Australia. If the Contractor fails to notify Drivision Australia by this method, extra payment will not be made. There will be strictly no variances to this term under any circumstances.

Chargeable Waiting Time

Authorised Waiting Time: The Contractor will be eligible for paid waiting time (over and above the courtesy waiting time) only where customers have authorised and agreed to pay for chargeable waiting time.

Unauthorised Waiting Time: If no specific waiting time has been indicated by the customer, the Contractor is bound by this agreement to wait up to a maximum of 30 minutes beyond the courtesy waiting time and will be paid the waiting time fee for a maximum of 30 minutes.

Waiting Time Fees (retail rates charged to customer — payment to Contractor is net of commission):

• Sedans: $1.50 per minute
• Special Vehicles: $2.50 per minute

Reporting Incidents

The Contractor warrants that he/she agrees to immediately report to Drivision Australia any problems, customer or passenger complaints, incidents or accidents that occur during the trip, including any form of inappropriate behaviour by a customer. Any incident which is other than the perfect, uneventful transfer of a customer from one point to another constitutes an incident that requires reporting as immediately as possible.

Inappropriate Conduct

Drivision Australia has a zero tolerance policy towards inappropriate conduct by any party involved in a point-to-point transfer. The Contractor warrants that he/she will immediately report any incident of inappropriate conduct to Drivision Australia.

Lost Property

If the Contractor locates lost property left in the vehicle by a customer, he/she must inform Drivision Australia immediately. Drivision Australia will contact the relevant customer to arrange delivery to an agreed location or other arrangements for the return of the property.

15. Closing Jobs

Auto Close Timeframes

All Drivision Australia bookings are automatically closed without extras 12 hours after commencement time. For all jobs auto-closed by the system, Drivision Australia will pay the Contractor the relevant advertised price (inclusive of GST) displayed at the time the job was accepted.

Manual Close — Adding Extras

There are a number of extras that may be incurred which need to be added by the Contractor after a booking by using the "Close Job with Extras" option in the RideMinder Driver App. These extras include (but are not limited to) waiting time, tolls, airport parking fees, international airport charges, unscheduled stops, soiling and damages. The Contractor has 12 hours from the commencement time of a booking to close it off with extras. A reminder will be sent 2 hours prior to auto-closure.

16. Getting Paid

Subject to the provisions of this agreement, Drivision Australia will:

1. Pay the Contractor the relevant advertised price (inclusive of GST) plus any authorised additional charges in respect of each trip completed
2. Make payment by electronic funds transfer (EFT) to the bank account nominated by the Contractor. Payments will be processed on a weekly basis for all work completed prior to 4pm on the Monday before payday
3. Payment can be expected within 2–5 working days from the date of the payment run. Drivision Australia will not investigate the status of payments prior to 5 working days from the date of the payment run
4. A remittance advice will be emailed to the driver showing the full amount deposited and the individual jobs covered in that payment. This remittance advice serves as an ATO-compliant supplier-generated tax invoice — Drivision Australia does not require drivers to provide tax invoices for services delivered

Incorrect Bank Details

Any EFT payment that is rejected due to the Contractor not having given Drivision Australia the correct bank account details will incur a penalty to the Contractor. The Contractor agrees to pay to Drivision Australia a $50 administrative fee for the service of investigating and organising manual payment. The Contractor specifically authorises Drivision Australia to deduct such amount from any monies owed.

Gratuities

If a customer wishes to give the Contractor a gratuity then this is entirely a matter between the customer and Contractor. Drivision Australia is unable under any circumstance to facilitate or process any gratuity payment by way of its credit card facilities or otherwise.

17. Company Vehicles

Availability and Allocation

Drivision Australia may, at its sole discretion, make company-owned vehicles available to Contractors for the purpose of fulfilling Drivision Australia bookings. The availability of a company vehicle is not guaranteed and may be withdrawn by Drivision Australia at any time without notice. Allocation of a company vehicle does not alter the independent contractor relationship between the parties.

Conditions of Use

Where a Contractor is allocated a Drivision Australia company vehicle, the following conditions apply at all times:

1. The company vehicle must only be used for the purpose of fulfilling Drivision Australia bookings. Personal use of a company vehicle is strictly prohibited unless expressly authorised in writing by Drivision Australia
2. The Contractor must inspect the vehicle before commencing any booking and report any defects, damage, or cleanliness issues to Drivision Australia immediately. The Contractor must not commence a booking in a vehicle that is not in a fit, clean, and roadworthy condition
3. The Contractor must return the vehicle to the designated location in the same condition it was received — clean internally and externally — unless otherwise directed by Drivision Australia
4. The Contractor must not permit any other person to drive the company vehicle under any circumstance without the prior written consent of Drivision Australia
5. The Contractor must not transport any goods, animals or persons other than those associated with a confirmed Drivision Australia booking
6. The Contractor must comply with all road rules, licensing requirements and applicable laws while operating the company vehicle
7. The Contractor must not modify, alter or attach anything to the company vehicle without the prior written consent of Drivision Australia
8. Smoking in or near the company vehicle is strictly prohibited at all times

Damage and Liability

The Contractor accepts full responsibility for any damage to a Drivision Australia company vehicle caused during the period the vehicle is under the Contractor's care, custody or control. In the event of any accident, collision, or damage to a company vehicle — however minor — the Contractor must:

1. Ensure the safety of all parties involved
2. Contact Drivision Australia immediately
3. Not admit liability to any third party
4. Obtain the details of any other parties involved, including names, contact details, vehicle registration numbers and insurance information
5. Provide a full written account of the incident to Drivision Australia within 24 hours

Fuel

Drivision Australia accepts responsibility for all fuel costs incurred while the Contractor is operating a company vehicle for the purpose of fulfilling Drivision Australia bookings. A fuel card is provided in each company vehicle for this purpose. The Contractor must use the fuel card solely for refuelling the allocated company vehicle and only in connection with Drivision Australia bookings.

Termination of Company Vehicle Access

Access to a Drivision Australia company vehicle may be withdrawn immediately at Drivision Australia's absolute discretion, including but not limited to circumstances where the Contractor breaches any condition of this section, is suspended or terminated under this agreement, or where the vehicle is required by Drivision Australia for other operational purposes. Upon withdrawal of access, the Contractor must return the vehicle to the designated location immediately.

18. Vehicle Maintenance Fee

Application

Where a Contractor operates a Drivision Australia company vehicle, a Vehicle Maintenance Fee will apply to all bookings completed using that vehicle. The Vehicle Maintenance Fee is a contribution toward the ongoing costs of maintaining, insuring, registering and servicing the company vehicle fleet, and reflects the benefit received by the Contractor in not being required to provide their own vehicle.

Fee Rate

The Vehicle Maintenance Fee is set at 50% of the advertised booking fare (inclusive of GST) for each booking completed using a Drivision Australia company vehicle. This fee is deducted from the Contractor's payment prior to the weekly EFT payment being processed.

Authorisation

By entering into this agreement the Contractor expressly acknowledges and agrees to the deduction of the Vehicle Maintenance Fee from all applicable bookings. This authorisation is irrevocable for the duration of any period in which the Contractor operates a Drivision Australia company vehicle.

Remittance Advice

The weekly remittance advice issued to the Contractor will clearly itemise the Vehicle Maintenance Fee deducted against each applicable booking, ensuring full transparency of all deductions made.

Fee Review

Drivision Australia reserves the right to review and amend the Vehicle Maintenance Fee rate from time to time. Any change to the fee rate will be communicated to affected Contractors in writing with a minimum of 5 working days' notice prior to the change taking effect. Continued operation of a company vehicle following such notice constitutes acceptance of the revised fee rate.

19. Vulnerable Passengers & Supported Transport

Duty of Care

Where a Contractor is allocated a booking involving passengers with a disability, special need, or who are receiving support under the National Disability Insurance Scheme (NDIS) or a similar program, the Contractor carries a heightened duty of care that goes beyond standard passenger transport obligations. These passengers are not standard fare-paying customers — they are vulnerable members of the community whose safety, dignity and wellbeing must be the Contractor's primary concern from the moment they enter the vehicle until they are formally handed over to a carer, support worker or responsible family member.

The Contractor warrants that he/she will at all times treat every vulnerable passenger with the utmost respect, patience and professionalism, and will comply fully with all obligations set out in this section. Failure to comply with any obligation in this section constitutes a serious breach of this agreement and may result in immediate termination.

Pre-Shift Obligations

Prior to commencing any booking involving vulnerable passengers, the Contractor must:

1. Read and be fully familiar with all job-specific instructions provided in the RideMinder Driver App for the booking. These instructions are mandatory and are not optional
2. Review any medical management plans or emergency action plans relevant to the passengers being transported, as provided by Drivision Australia. For bookings involving the WILLing to Care shuttle service, the Contractor must have read and understood the Epilepsy Emergency Action Plan, accessible at mobsolutions.drivision.com.au/epilepsy-management-plan, prior to every shift
3. Ensure the vehicle is in a clean, safe and appropriate condition for transporting passengers with special needs
4. Ensure any required equipment such as child restraints, wheelchair anchoring or other adaptive aids are correctly fitted and operational before the first pickup

Home Pickup Protocol

For all bookings involving vulnerable passengers, the Contractor must not wait in the vehicle for a passenger to appear. The Contractor must:

1. Exit the vehicle upon arrival at the pickup address
2. Proceed to the front door and make contact with the passenger or their carer/family member
3. Provide respectful physical assistance to the passenger to and from the vehicle as required
4. Ensure the passenger is safely and comfortably seated and secured before commencing the journey

Facility Arrival Protocol — WILLing to Care Shuttle

For bookings forming part of the WILLing to Care shuttle service or any other supported care facility drop-off, the following additional obligations apply:

1. The Contractor must not present passengers at the facility before the designated acceptance time communicated in the booking instructions. If the Contractor arrives early, he/she must remain with the passengers in the vehicle until the designated time
2. Upon arrival at the facility at the correct time, the Contractor must escort every passenger from the vehicle into the facility
3. A hard handover is required at the facility — the Contractor must personally present each passenger to a care worker and verbally advise the care worker of any issues, concerns or incidents that occurred during transport
4. The Contractor must not leave the facility until every passenger has been received and acknowledged by a care worker

Distraction-Free Driving

When transporting vulnerable passengers, the Contractor must maintain absolute focus on safe driving at all times. The following additional restrictions apply:

1. Mobile phone calls and text messages are strictly prohibited while on shift, with the sole exception of incoming calls from Drivision Australia operations relating to schedule changes
2. The Contractor must not use the call or text function in the RideMinder app for shuttle bookings — the number listed in-app for shuttle bookings diverts to Drivision Australia operations
3. Where contact with a passenger's carer or family member is required at a pickup address and there is no response at the door, the Contractor must use the client-specific contact number provided in the booking details
4. Music, radio and in-car audio must be kept at a low, calm volume or turned off entirely if a passenger appears distressed or unsettled

Medical Emergencies

In the event of a medical emergency involving a vulnerable passenger during transport, the Contractor must:

1. Pull over to a safe location immediately
2. Call 000 if the situation requires emergency services
3. Apply any relevant emergency action plan as provided in the booking instructions — for the WILLing to Care shuttle, this includes the Epilepsy Emergency Action Plan
4. Contact Drivision Australia immediately after ensuring the passenger is safe
5. Remain with the passenger until emergency services or a responsible carer has taken over
6. Provide a full written account of the incident to Drivision Australia as soon as practicable

Passenger Dignity and Behaviour

The Contractor must at all times treat vulnerable passengers with dignity, patience and respect. The Contractor acknowledges that some passengers may display behaviours that are a result of their disability or condition. The Contractor must not respond to such behaviour with impatience, frustration or any form of inappropriate conduct. Any concerning behaviour exhibited by a passenger must be reported to Drivision Australia after the trip is complete.

Closing Supported Transport Bookings

For NDIS-supported transport bookings, the Contractor must close each job with 1 Unscheduled Stop and annotate "NDIS" in the comments field of the RideMinder Driver App. The Contractor must advise Drivision Australia operations of any deviation from the scheduled route or timing.

Confidentiality of Passenger Information

All information relating to passengers receiving NDIS support or other disability-related services — including names, addresses, medical conditions, support plans and any information disclosed during transport — is strictly confidential. The Contractor must not disclose any such information to any third party under any circumstances. This obligation survives termination of this agreement.

20. Queries and Disputes

Payment Investigations

Any EFT payment query that the Contractor raises for investigation which proves to be redundant due to an error on the part of the Contractor will result in a $50 administrative fee. The Contractor specifically authorises Drivision Australia to deduct such amount from any monies owed.

Resolution of Disputes

The Contractor and Drivision Australia agree to discuss in good faith any disputes or other differences arising between them in relation to this agreement. The Contractor agrees to notify Drivision Australia of any such dispute in writing immediately upon becoming aware of it. If it cannot be resolved within 7 days, any such dispute will be escalated to the appropriate management within Drivision Australia, and failing prompt resolution then to the Director. If despite having negotiated in good faith the parties are unable to resolve a dispute within 21 days of escalation to the Director, then the matter will be considered closed.

21. Notices

All notices required or permitted under this agreement shall be in writing and may be served by email or by pre-paid certified post and shall be deemed to have been served immediately via email and seven (7) days after the date of posting.

22. Collateral Agreements

This agreement embodies all of the terms of the agreement between the parties except those contained in the Terms & Conditions of Drivision Australia, which the Contractor acknowledges having read and understood and agrees to be bound by. Each party acknowledges that no representation has been relied upon in entering into this agreement which has not been expressed in it.

23. Law Applicable

This agreement shall be governed by the law of the Australian Capital Territory and the Commonwealth of Australia, and the parties hereby consent to the jurisdiction of the courts of the Australian Capital Territory.

24. Execution

This agreement is electronically executed by the Contractor during the online registration process. The Contractor's acceptance of this agreement is indicated by actively selecting the agreement acceptance option. The details of this acceptance are held on file electronically by Drivision Australia and capture the exact date and time the Contractor completed the registration form and selected the agreement acceptance option.

— End of Document —

Amendment Register

This register records all amendments, additions and deletions made to this agreement following initial publication. Changes are listed in chronological order. All contractors are bound by the current version of this agreement as per Section 6.

Date	Type	Section	Description	Authorised By
22 Mar 2026	Amendment	§11	Clause retitled from Current Hire Car Qualifications to Current Hire Car / Rideshare Qualifications. Expanded to include rideshare driver authorisations, accreditations and endorsements as required by relevant state or territory government.	Anthony Schulz
22 Mar 2026	Addition	§17	New section added: Company Vehicles. Covers allocation and availability, conditions of use, damage and liability, fuel responsibility (fuel card provided by Drivision Australia), and termination of vehicle access.	Anthony Schulz
22 Mar 2026	Addition	§18	New section added: Vehicle Maintenance Fee. Establishes a 50% fee on the advertised booking fare for all bookings completed in a Drivision Australia company vehicle, with provisions for deduction authorisation, remittance itemisation and fee review.	Anthony Schulz
22 Mar 2026	Amendment	§8	Contractor Undertaking clause 3 amended to acknowledge two scenarios: Contractor operating own vehicle (original terms) and Contractor operating a company vehicle (subject to §17 and §18).	Anthony Schulz
22 Mar 2026	Amendment	§11	Vehicle Registration, CTP Insurance and Vehicle Insurance clauses updated to include provisions for Contractors operating company vehicles.	Anthony Schulz
22 Mar 2026	Amendment	§17	Fuel clause amended. Responsibility for fuel costs transferred from Contractor to Drivision Australia. Fuel card provided in each company vehicle. Misuse constitutes serious breach with immediate termination and cost recovery provisions.	Anthony Schulz
22 Mar 2026	Addition	§19	New section added: Vulnerable Passengers & Supported Transport. Covers duty of care, pre-shift obligations, home pickup protocol, WILLing to Care facility arrival and hard handover protocol, distraction-free driving, medical emergencies, Epilepsy Emergency Action Plan obligations, passenger dignity, NDIS job closing requirements, and confidentiality of passenger information.	Anthony Schulz
22 Mar 2026	Amendment	§13	Vision Impaired & Vulnerable Passengers sub-clause updated to cross-reference new §19 for all bookings involving passengers with special needs or disabilities.	Anthony Schulz